Unusual sign in activity.

morbeer3 · Feb 12, 2025

Just got the Txt message while Driving home, someone else might have accessed your account. Decided to turn my Xbox straight on and I was signed out.

Changed password with two step verification but is it enough? I checked my Sign in Activity and for the last month or So someone's been trying to access from all over the world, Philippines, Brazil etc. I found one a few hours ago which was a successful Sign in From US. I'm from the UK. - which obviously prompted the Txt message.

:)

SigmaTheDJ

Log into your account on the web and go to Account - Security - Additional security options, and check the info there. Make sure no phone number or secondary email addresses that you don't recognise have been added to your account.

Also, on the same page, scroll to the bottom and generate a recovery code. If the person who compromised your account generated one, generating a new one will make the one they generated useless.

Aside from that, assuming you're using a strong, unique password, as you've got 2FA enabled now, you should be good to go.

Smwutches

You can contact support through 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

CarTzy

Hi!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us

Thank you for understanding.

SourMercury751

Yes, first of all, go to your billing settings on your Xbox account either on your Xbox Console or through the browser and remove your payment details. Next up, contact Xbox Support with this query for a random charge that made to your Debit/Credit cards.
Hopefully they would be able to sort it out for you!

CarTzy

Hello Ayden,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're having trouble accessing your Xbox account due to unusual activity. To resolve this issue, you can try the following steps:

1. Go to the Xbox sign-in page and click on "Can't access your account?"

2. Follow the prompts to verify your identity using the email or phone number associated with your account.

3. If you're still unable to access your account, you can contact Xbox support directly for further assistance. You can find their contact information on the Xbox support website.

Please see:

Troubleshooting verification code issues - Microsoft Support

Check the recent sign-in activity for your Microsoft account - Microsoft Support

It's important to note that Microsoft takes account security very seriously, so it's possible that additional steps may be required to verify your identity before you can regain access to your account. I hope this helps!

Unusual sign in activity.