Unusual activity

weedaholic1738 · Apr 10, 2018

hi im a bit concerned as i have recieved information about previous purchases to fifa, fortnite and gta 5. I have not purchased any of these. I have been charged on 2 seperate debit cards. I also have no idea what to do or how to contact xbox. Support is
not very helpful for people with this problem. Is there anything i can do?

:)

BlockyCentaur6 · Apr 10, 2018

banned

To Bongkaos comment.

I haven't gotten any e-mail response from Microsoft except the Unusual sign -in activity. Other than that Microsoft hasn't sent any communication. Why was there Unusual sign-in activity. What does that mean? I am still waiting to hear back from them.
By the time they do respond, it appears that the 2 week suspension will be over.

Frustrated

Jacyintha · Apr 10, 2018

Worst customer support ever?

There is sometimes something that will block it like you want. An automated fraud protection that kicks in when unusual activity happens. I don't know what defines unusual though.

Is there anyone you know, or talk with, you might be able to file the case for you?

SourMercury751 · Apr 11, 2018

Yes, first of all, go to your billing settings on your Xbox account either on your Xbox Console or through the browser and remove your payment details. Next up, contact Xbox Support with this query for a random charge that made to your Debit/Credit cards.
Hopefully they would be able to sort it out for you!

Smwutches · Nov 2, 2018

You can contact support through 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You can contact support through 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

CarTzy

Hi!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us

Thank you for understanding.

SourMercury751

Yes, first of all, go to your billing settings on your Xbox account either on your Xbox Console or through the browser and remove your payment details. Next up, contact Xbox Support with this query for a random charge that made to your Debit/Credit cards.
Hopefully they would be able to sort it out for you!

CarTzy

Hello Ayden,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're having trouble accessing your Xbox account due to unusual activity. To resolve this issue, you can try the following steps:

1. Go to the Xbox sign-in page and click on "Can't access your account?"

2. Follow the prompts to verify your identity using the email or phone number associated with your account.

3. If you're still unable to access your account, you can contact Xbox support directly for further assistance. You can find their contact information on the Xbox support website.

Please see:

Troubleshooting verification code issues - Microsoft Support

Check the recent sign-in activity for your Microsoft account - Microsoft Support

It's important to note that Microsoft takes account security very seriously, so it's possible that additional steps may be required to verify your identity before you can regain access to your account. I hope this helps!

Ricardo Lechuga

You can request a chat, as there's the option also, it's easier to get a chat

Unusual activity