Unsupported Signal on Sony Bravia TV

Prescilaa · May 22, 2022

Hi there!

I’m currently house-sitting, and I brought my Xbox Series S with me to pass some time.

It was previously configured to run 1920x1080 at 120Hz on my G25-10 Lenovo monitor.

When I plug it into the Sony Bravia TV, I get a black screen with an error message saying “Unsupported Signal. Check your device output”.

HOWEVER, I can hear the Xbox’s startup screen.

What I’ve attempted to do:

1. Held down power button for 10 seconds and unplugged the Xbox Series S. Then, I proceeded to hold down the power button and eject button simultaneously until I heard 2 startup chimes.

2. I tried using a different HDMI cable.

3. I tried plugging it into a different HDMI port.

:)

SigmaTheDJ

Option 1 that you tried should work, cos that will reset the video settings to low res mode, which is 640 x 480 at 60Hz. I would give that another try, just in case it didn't work properly for some reason when you tried it before.

Lucas Lauer

Hello, Prescilaa. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

When you tried the first solution you mentioned (with the eject button), you still received the same error message and the black screen?

If you plug your console on other TV or monitor, does it work fine?

Waiting for your answers, my friend.

ashtbei

Ive tried 2 other cords. I no the hdmi ports worK on the sony 32 as i plugged in my sisters virGin box as its hdmi and wrks fine also tried reversing cable just get no signal check output device xbox works fine on my samsung with same leads Its as
if xbox wont talk to telly as i cant get a picture tried all 3 hdmi ports. N all say same thing although i no theY work as when virgin box is plugged in them it plays fine with both all 3 lead

Miss Ermine

Hmm, gotcha. Have you tried an entirely different cord? Or reversing the ends of the cord you're using currently? Also, are other HDMI devices working with both TVs?

Misses Quinzel

Hey there, BigDog0688! I appreciate your tenacity and wanting to help people out. This thread is pretty old, though. There are a lot of other forums and threads that you can help in. Go ahead and pop into one to help others out. Just remember to check the
date before you post.

Unsupported Signal on Sony Bravia TV