Unsuccessful repair to xbox elite controller

Richard Thompson5 · Feb 26, 2024

My xbox controller was returned for repair but has come back in worse condition. I have tried to resubmit a repair order five times and it leads to an error message each time. The device detail is showing 'out of warranty', even though it was bought on 4th March 2023.

:)

The_Last_DJ

Hello Richard T! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you got your controller returned in a worse condition. I would suggest contacting Xbox Support aka.ms/contactxboxsupport as they will be in the best position to help you.

bowski477

Discussion of self repair is not allowed on the forums. There is a support page for assistance with

Elite Controller repairs.

FearedNightmare

If your controller is out of warranty you can still get it repaired, however shipping and the repair won't be free. You can find steps on servicing your Elite Controller right here

http://support.xbox.com/xbox-one/accessories/servicing-elite-controller

bowski477

Hello you can register to have your Elite Controller repaired or replaced here https://support.xbox.com/en-US/xbox-one/accessories/servicing-elite-controller

ChiefJoboo

The official warranty period for "accessories" (xbox one elite wireless is under that label) is 90 days, you're correct. Controllers wear out, and that's not avoidable BUT the elite and newer models are built with the past in mind.

Please take a look at this page about troubleshooting and repairing your elite controller:

support.xbox.com/.../elite-controller-info

And if you can't get it to work after that, please go to:

support.xbox.com/.../servicing-elite-controller

And finally, if you need to get it repaired out of warranty, please see this page to order a repair or replacement and go to "replace an accessory." There will be a fee but I'm not sure of what that might cost.

devicesupport.microsoft.com/en-US

Unsuccessful repair to xbox elite controller