Unsuccessful purchase/Compra mal sucedida

I suggest you open up a ticket with Ubisoft, I had the same problem and they managed to give me my missing credits.

Hey PanicNINO23! Are you in the Preview Program? If so, you will need to post
here. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hola Jose SebastiánSanabria.

Para realizar compras o adquirir productos que son gratuitos en la tienda de Xbox, es necesario que el sitema confirme un metodo de pago mediante alguna de las opciones disponibles. esto puede resolverse si agregas una tarjeta de debito, credito o paypal
que algun amigo o familar pueda prestarte.

En caso de no tener acceso a una, puedes comprar una tarjeta de prepago de Xbox para agregar el dinero a tu cuenta y realizar la compra.

Este paso no te descontara saldo del a cuenta. como te mencione anteriomente. el mismo sitema de la tieda exige un metodo de pago que en caso de un juego gratis, digamos que el precio es $0.00, pero aun asi es necesario pasar el producto por la caja virtual.

[Translation-Hello Jose SebastianSanabria.

To make purchases or purchase products that are free in the Xbox store, the site must confirm a payment method using one of the available options. this can be resolved if you add a debit, credit or paypal card that a friend or family can lend you.

If you don't have access to one, you can purchase an Xbox prepaid card to add the money to your account and make the purchase.

This step will not deduct balance from the account. as I mentioned to you previously. the same system of the tieda requires a payment method that in case of a free game, let's say the price is $0.00, but it is still necessary to pass the product through the
virtual box.]

Hello Jairson,

We thank you for bringing this inquiry to our forums community, and understand that this concerns an inability to complete purchases through the Microsoft.

Our best recommendation here, please continue to request further assistance through our
customer support team. Our team is capable of reviewing/investigating inquiries concerning any billing/subscription inquiries.

Try this out for us, and we wish you the best!

Web translation:

Purchase

This good is that I buy an offer or promotion of 3 months of gold + 1000 fortnite turkeys for 139 pesos if I have the gold but the fortnite turkeys have not arrived and I bought that offer 4 or 3 days ago and I have friends who
they also bought it and they already got a message with a code that is the code of the 1000 turkeys of fortnite and I have not received any message at all

Thank you for your attention and have a good day

Response:

Hi there,

the 1000 vBucks will be delivered via Xbox Live Message withing 2 weeks after the purchase, as mentioned on this page:

https://www.xbox.com/promotions/gold-offer

The text says:

"Get 1000 V-Bucks: Your bonus V-Bucks code will arrive via the Xbox message center within 2 weeks of purchase."