Unsuccessful login

Hi Al☆ssa, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Unfortunately, if your e-mail information is exposed (by any means) you are susceptible to those attacks.

You can, however, make your account more secure.

I recommend that you reset your password and create a strong one (there are some applications and websites that help you create a random strong password) and enable the 2FA using the Microsoft Authenticator

You can find a very good guide on how to make your account secure on this Microsoft Page:

https://support.microsoft.com/accou...d-secure-628538c2-7006-33bb-5ef4-c917657362b9

Strong Password Generator*: https://www.lastpass.com/features/password-generator#generatorTool

It's also a good idea to Sign out of your Account everywhere.

Sign in to your Advanced security options on your Microsoft account security dashboard.

https://go.microsoft.com/fwlink/?linkid=2253707

Scroll down to Sign me out and select Sign me out.

For more information: https://support.microsoft.com/accou...erywhere-58da4a74-a719-43a6-9dd0-74a7e613229f

*Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

To be secure you must keep changing your password on a monthly basis and by doing so all devices will get signed out. if there is a successful login you will get an email saying that someone logged in so as of now you have nothing to worry about.

I understand my friend.

And a question, do you have your console completely updated?

I can also provide you with the Xbox support link, so you can report the problem directly, if you wish, my friend: https://support.xbox.com/contact-us

Hello Suhrrf, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he mentions a method that resolves that error code and the screen in y I thought it was good information, which you should take into account:

First of all, please check if it gives you a signal and if it allows you to access the Xbox troubleshooting screen as follows:

1. Make sure the console does not have any game disc inside, if so please take it out before continuing with the rest of the process.

2. Turn off the console and unplug the power cord for 30 seconds to make sure the console is completely off, then plug it back in but don't turn it on yet.

3. Press and hold the Pair and Eject buttons on your console, then press the power button on your console once while still holding down the Pair and Eject buttons.

4. Press and hold the Pair and Eject buttons for 10 to 15 seconds until you hear the console power-on tone again, once you hear it you can release the buttons.

5. The console should turn on and display the Xbox startup troubleshooter on the screen.

6. If you are able to successfully access the troubleshooter screen then try resetting the console to its factory settings keeping your games and applications, to do this please select "Reset this Xbox". When prompted, select the Keep games and apps option. This option will reset the operating system and delete all data that may be corrupted and causing the problem, without deleting your applications or games.

7. Check if the problem persists after doing all the above.

Hoping the information is useful for you.

Information Source (Credits): https://answers.microsoft.com/thread/944cb142-2597-43ba-a9ae-70a57bb9e74a

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.