Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

Discus and support Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives? in XBoX on Consoles to solve the problem; For going on a week now my Xbox One (and Xbox 360) have been dealing with what first started out as minor annoyances like the party chat or friends... Discussion in 'XBoX on Consoles' started by TrogdorX, Dec 3, 2014.

  1. TrogdorX
    TrogdorX Guest

    Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?


    For going on a week now my Xbox One (and Xbox 360) have been dealing with what first started out as minor annoyances like the party chat or friends list not loading 40-60% of the time and occasionally getting dropped random server drop messages from games
    like Destiny has only escalated through Thanksgiving weekend and into this week. It is now to the point where 95% of the time I can't see my Friends list, I'm lucky if the Party chat works at all and if it does allow me into the party I can sometimes have
    it go silent for an hour plus and then magically start working again, and most games that I play that have any sort of multiplayer element to them are unplayable whether from the game telling me that I don't have Xbox Live Gold (paid through 5/2015 last I
    checked) or that I'm not connected to the internet (tell that to the 3 PC's and PS3 all working perfectly fine when I fire them up and check...), I'm at wits end. Here are the troubleshooting steps I've taken so far to see what helps and what doesn't:

    - Cycled the wireless modem

    - Soft and Hard resets of the Xbox One

    - Removed/Readded the Wireless network to the XBO (where most of my efforts have been, figure I'd start with the most used of the two consoles)

    - Did a forced check for System updates and downloaded the most recent update

    - Verified my Network status and NAT type. Almost all the time, even when the dash "crashes" and shows no friends list or Store tabs, it shows that there is no Service issues and that my NAT type is OPEN.

    I've talked with the ISP and they say things look fine from their side, and since things work fine for the 3 PC's and PS3 they strongly suggested I speak to MS/Xbox support since to them it sounded like an issue with either my hardware (hardly unlikely for
    both consoles to suddenly start having the same issues at the same time...as countless others here on the forums) or the XBL network itself. And then hearing about the supposed DDoS attacks by the hacker group...makes me wonder if that issue has been building
    for a while, or if this is totally unrelated. Regardless, I'd just love to be able to play the consoles and use them for more than Hulu and Netflix which ironically both seem to still work fine (although Hulu has crashed a number of times the last few days
    as well, but I digress...). I'm baffled because generally when something goes wrong on my end I can troubleshoot and isolate something that has changed to be cause, especially if it seems to be widespread across multiple platforms connected to the internet.
    In this case nothing has changed, it is like my XBL has suddenly become a whiny toddler who just refuses to cooperate with me in my gaming efforts and is non-communicative in my efforts to determine why. Help!

    :)
     
    TrogdorX, Dec 3, 2014
    #1
  2. party chat ......Whats going on?

    Whats going on with the party chat? keep loosing connection and sometimes cannot view friends list keep getting error code "0x807a1007*
     
    Maverick UNSC, Dec 3, 2014
    #2
  3. BattlePlop
    BattlePlop Guest
    Friend Match Up Q & A

    What multi-player games would you like to find friends for? Halo (Any), Borderlands 1 or 2, Gears of War 3.

    .

    What upcoming multiplayer games do you plan to play? Halo 4

    .

    What personality traits do you look for in an XBL friend? Commited to game play and unlocking achievements

    .

    What personality traits make you want to delete someone from your list? Inconsistant gaming, annoying on party chats

    .

    What kind of gamer are you? Humorous, dedicated.

    Does cursing offend you? no

    .

    What age range do you most like playing games with? Any

    .

    Do you prefer playing games with females or males? Either

    .

    How many years on XBL? 6

    .

    What country do you live in? USA

    .

    Do you prefer players in (or close to) your time zone? No

    .

    Do you usually play during the day or night? Night

    .

    Do you prefer a message with your friend request: Doesn't matter
     
    BattlePlop, Dec 3, 2014
    #3
  4. TrogdorX
    TrogdorX Guest

    Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

    Forgot to include this in the original post:

    My friends have also told me that when I do show up online that every 5-10 minutes they will get a pop-up notification that I'm online again, like I just logged on, even if I've never signed off or have been voice chatting with them the whole time. Not
    sure if it is related to all this or not, but it started happening around the same time, but my XBO now has issues with its Kinect visual recognition sign-ins, where it will pop-up saying "Sorry, Please use a Controller to Sign-in.", but not all the time.
     
    TrogdorX, Dec 3, 2014
    #4
  5. TrogdorX
    TrogdorX Guest
    What Country/State/Province do you live in? US/Utah

    Modem brand & model number: Actiontec Q1000

    Router brand & model number:

    How many 360 and One consoles are connected to this router?: 1 360 and 1 One

    Wired or wireless (for each console): Wireless for both

    Things you have tried: See original post

    Is UPnP Enabled? Yes/no/Unknown - Unknown

    Do you have a NAT error? If so, what is your NAT type? - No errors, NAT type Open

    Any Error Codes you encounter:

    Who is your ISP?(Internet Service Provider): CenturyLink
     
    TrogdorX, Dec 4, 2014
    #5
  6. swampdog LDK
    swampdog LDK Guest
    does it say you have high packet loss when you test multiplayer connection?
     
    swampdog LDK, Dec 4, 2014
    #6
  7. TrogdorX
    TrogdorX Guest
    No, when I test it I am having next to 0 packet loss majority of the time. My wireless strength also shows consistently from 90-100%. Most of the other devices in the house connect via wireless as well, mainly 1 laptop, the 360, and the PS3, with 2 desktop
    PC's connected wired to the modem. It is only the Xbox systems connecting via wireless having any problems with connectivity which is what has me baffled.
     
    TrogdorX, Dec 4, 2014
    #7
  8. TrogdorX
    TrogdorX Guest

    Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

    After doing some research here on the forums, and around the net, found that my issue could be related to wi-fi channel interference. So I looked up how to change that on my modem...and my modem borked the settings update. Needless to say, after resetting
    my modem to factory defaults and restoring my wireless settings back to where they had been I've had none of the issues I'd posted about originally. Still having the normal occasional Xbox One party chat issue, which has been going on since I had the console
    so no surprise there, and can usually be resolved through perseverance and/or a hard reset (for a short while).

    So anyone else having these sorts of random connectivity issues, besides the XBL issues that are on-going and well documented, perhaps a reset of your modem/router to factory defaults and resetting your configuration clean can help clear it up. I don't
    fully understand it, because all diagnostics on both consoles AND the modem were consistently reporting no errors, so who knows. Hope it helps someone, since support never got back to me (or many others...).
     
    TrogdorX, Oct 31, 2018
    #8
  9. TrogdorX Win User

    Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

    What Country/State/Province do you live in? US/Utah

    Modem brand & model number: Actiontec Q1000

    Router brand & model number:

    How many 360 and One consoles are connected to this router?: 1 360 and 1 One

    Wired or wireless (for each console): Wireless for both

    Things you have tried: See original post

    Is UPnP Enabled? Yes/no/Unknown - Unknown

    Do you have a NAT error? If so, what is your NAT type? - No errors, NAT type Open

    Any Error Codes you encounter:

    Who is your ISP?(Internet Service Provider): CenturyLink
  10. TrogdorX Win User

    Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

    No, when I test it I am having next to 0 packet loss majority of the time. My wireless strength also shows consistently from 90-100%. Most of the other devices in the house connect via wireless as well, mainly 1 laptop, the 360, and the PS3, with 2 desktop
    PC's connected wired to the modem. It is only the Xbox systems connecting via wireless having any problems with connectivity which is what has me baffled.
  11. swampdog LDK Win User

    Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

    does it say you have high packet loss when you test multiplayer connection?
  12. TrogdorX Win User

    Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

    After doing some research here on the forums, and around the net, found that my issue could be related to wi-fi channel interference. So I looked up how to change that on my modem...and my modem borked the settings update. Needless to say, after resetting
    my modem to factory defaults and restoring my wireless settings back to where they had been I've had none of the issues I'd posted about originally. Still having the normal occasional Xbox One party chat issue, which has been going on since I had the console
    so no surprise there, and can usually be resolved through perseverance and/or a hard reset (for a short while).

    So anyone else having these sorts of random connectivity issues, besides the XBL issues that are on-going and well documented, perhaps a reset of your modem/router to factory defaults and resetting your configuration clean can help clear it up. I don't
    fully understand it, because all diagnostics on both consoles AND the modem were consistently reporting no errors, so who knows. Hope it helps someone, since support never got back to me (or many others...).
  13. TrogdorX Win User

    Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

    Forgot to include this in the original post:

    My friends have also told me that when I do show up online that every 5-10 minutes they will get a pop-up notification that I'm online again, like I just logged on, even if I've never signed off or have been voice chatting with them the whole time. Not
    sure if it is related to all this or not, but it started happening around the same time, but my XBO now has issues with its Kinect visual recognition sign-ins, where it will pop-up saying "Sorry, Please use a Controller to Sign-in.", but not all the time.
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Unstable XBL Connection, No Friends list/Party chat, no Multiplayer, what gives?

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