Unresponsive Xbox One Controller

Hi all,

Same problem as Wolfgang613 - I decided to update both my controllers as i could see they needed, that said before the firmware update all was working perfectly well. Guess what? I update my controllers to have both fail the update half way through. Now
im stuck with two controllers that wont turn on!! I appreciate peripherals have to endure knocks, bumps and such but offering a 90 day warranty is mental!!!! That's like unofficially saying we anticipate the product may fail shortly after!!!

Xbox support has been a complete mine field, you may as well toss a coin to anticipate when / how you will be dealt with. Originally contacted support via phone. On hold for 25 minutes only to be told to call back the next day. Very helpful. Contact chat
support..... Try it on another concole... again helpful. Get to the third time...... Sorry your pads are out of warranty. £85 to repair both!!!!! Love Xbox gaming in general. Massively let down by microsoft and xbox support.

3 consoles since release. 4 broken controllers through no wrong doing of my own, in fact Microsoft firmware.... ABSOLUTE JOKE!!!!!!! SORT IT OUT XBOX!!!!

Hey there wolfgang613.

Really sorry to hear about your controller issues. It sounds like you've tried most of the steps provided over on this troubleshooter for

Xbox One Controllers Not Powering On.

I'm afraid if none of those steps help then a repair/replacement is going to be your best next option. If your controller is still in warranty you can request a repair over on our
Online Service Center.

Are you sure you're putting the batteries in the right way? Even I make that mistake sometimes.

Hello AdsLeeder,

Thank you for your post. I understand you are experiencing an issue with your Xbox One controller becoming unresponsive at random times. To troubleshoot this, please check out this article:

Troubleshoot Xbox Wireless Controller. If the issue persists, your controller may need to be replaced. You can request a replacement on from our

Device Support page or use the
Contact Us portal to speak to an agent.

I hope this helps!

Really sorry to hear the frustrations wolfgang613.

I'm afraid if the controller is out of warranty I don't have any other options to provide. If you run into any issues with your new controllers definitely let us know, as we'd like to help resolve that as soon as possible.