Unresponsive xbox 1 wireless controller

Discus and support Unresponsive xbox 1 wireless controller in XBoX Games and Apps to solve the problem; I have a wireless xbox 1 controller, bought from Amazon, which has stopped working. I have contacted Amazon who have told me it is under one year's... Discussion in 'XBoX Games and Apps' started by AlanCains, Jul 14, 2020.

  1. AlanCains
    AlanCains Guest

    Unresponsive xbox 1 wireless controller


    I have a wireless xbox 1 controller, bought from Amazon, which has stopped working. I have contacted Amazon who have told me it is under one year's warranty and to contact Microsoft but when I try to arrange a replacement and go
    to the Microsoft website I cannot enter the details on the form. It asks for: Please look for the number on the controller in this format XXXXXXXXXX-XXXXXX (10 digits - 6 digits).This is located behind the battery compartment
    above the controller serial number.

    The number shown there only contains one letter at the start, then 6 digits, a hyphen and 3 digits. The form does not accept this number and says: We're
    sorry, but something went wrong on our end. Please try again later.

    I have tried on many occasions but it won't go through. Neither myself or customer services at Amazon have been able to contact Microsoft. What can I do?

    :)
     
    AlanCains, Jul 14, 2020
    #1
  2. RawbbAwesome Win User

    Unresponsive xbox 1 wireless controller

    And i cant get ahold of literally a single human being to ask about this. Im frustrated.
  3. kikolin666 Win User

    The controller update bricked my controller.

    Same problem here. Controller is UnResponsive unless using it USB attached. Wireless isn't working. Holding the jewel button shows the shut down console menu but nothing about the controller itself as if it wasn't connected.
  4. XBF Ezra G Win User

    Xbox One Controller Unresponsive

    Hello AdsLeeder,

    Thank you for your post. I understand you are experiencing an issue with your Xbox One controller becoming unresponsive at random times. To troubleshoot this, please check out this article:

    Troubleshoot Xbox Wireless Controller
    . If the issue persists, your controller may need to be replaced. You can request a replacement on from our

    Device Support
    page or use the
    Contact Us
    portal to speak to an agent.

    I hope this helps!
  5. XBF Chris J Win User

    Elite Controller

  6. PettyManatee361 Win User

    New Xbox one Controller D pad issues

    I just bought the covert forces controller and I'm experiencing the same issue. The d pad is unresponsive. I'm currently in possession of the controller and retail packaging, and it's still unresponsive.
Thema:

Unresponsive xbox 1 wireless controller

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  1. Look for the number on the controller in this format: XXXXXXXXXX-XXXXXX (10 digits - 6 digits). This is located behind the battery compartment above the controller serial number.*