Unresponsive controller

I just bought the covert forces controller and I'm experiencing the same issue. The d pad is unresponsive. I'm currently in possession of the controller and retail packaging, and it's still unresponsive.

Hello EmilWikström1,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hi sav1035

If you have not already done so can you please try completing a
firmware update (I would advise updating via USB not wireless) on the controller along with following this

troubleshooting guide to see if either of these are able to help with the issues you are having.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

request repair

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne....

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please see a well detailed guide on how to troubleshoot the Xbox Wireless Controller here https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't help with the issue, you will need to send the device to Microsoft for a service repair/replacement. You can see how to do that here https://support.xbox.com/en-US/help/hardware-ne...

If the controller is still under warranty, the repair/replacement is free. If the warranty has expired, it will cost you a fee depending on the type of controller you own. You can check out Microsoft's out of warranty service cost here https://support.xbox.com/en-US/help/hardware-ne...