Unreasonable Suspension

jj47Boomer · Nov 2, 2016

So on my account , I recently got supsneded on for 2 weeks. I did not do anything wrong, but when i called the xbox customer service i asked how long it takes for a suspension to process and he said it takes 24 hours, yet right after i messaged
a kid-kys which means "know your stuff" i got suspended a fraction of a second after the message was sent. So from this evidence i thought i could have been hacked and the kid made me suspended, which i don't think i should be in any way. all i want is for
my suspension to be lifted asap.

:)

KatyPerryQuoter · Nov 2, 2016

UNREASONABLE SUSPENSIONS

I'm looking to communicate with parents of children who have received extreme and unreasonable suspensions of their x-box live accounts. Last night my son received a message while playing peggle on x-box live that his account had been suspended through
12/31/9999. From the year, I am guessing this is a lifetime suspension. I was with my son when he received this notice on our television and though it said an email would follow, no such email has arrived. I contacted customer service and was told that
the only option I had was to post a note on the forum page and wait for a reply. I've done that, twice, and have not noticed where my post appears yet, nor have I been contacted by anyone at the enforcement team. After reviewing an overwhelming number of
complaints for the exact same thing on the forum page, it appears that microsoft is banning people for life due to the change of appearance of avatars. I do not know if this is the reason why my son's account was suspended since I've not been contacted in
response to my inquiries. While I understand now that this is a violation of the "code of ethics", I am quite certain that a lifetime suspension is extreme and worthy of an appeals process. Several people have requested information on how to appeal, but
the responses they've received from the enforcement team have not answered this question.

As parents and gamers, I'm sure that you, like my family and I, have spent quite a lot of money on x-box live. Including membership fees, games, downloads, microsoft points, etc. The suspension means that all of this money goes to waste. I find this to
be absolutely unaccepable. The suspension terms are unfair and unequal and they need to be challenged.

If you have experienced a similar event, please contact me at [Mod Removed]. It is my intention to have my attorney communicate with the Microsoft's X-Box Live Legal Department on this matter

Daft Badger · Nov 2, 2016

Unreasonable suspension

The enforcement team do not use the forums.

An email would of been sent to the address linked to your account telling you why you were suspended or you can check on the enforcement site
http://enforcement.xbox.com/home

As it's a 24 hour suspension you are not eligible for a case review so you will have to wait out the suspension i'm afraid.

Your rep has nothing to do with whether you can be suspended or not.

bowski477 · Nov 2, 2016

You can view your enforcement activity at
enforcement.xbox.com. From there you can file a case review on the suspension if you are eligible.

Elohmn

Sword Style, I don't believe it is anything like "lip service" or the like. It's simply due to following a set of Rules that everyone Agreed to. If someone does not Agree, click the "Do not Agree" Button and simply refrain from
using the Service. It's about integrity and nothing else.

Why should anyone User be allowed to break the rules when other cannot?

Sword Style

I agree, a permanent suspension for a modded avatar is extreme and petty. Especially for a little kid who doesn't know any better and just thinks he's making his avatar look funny. I mean honestly, how many 10 year olds do you really think read through the
terms of service agreement? A week without party chat with his friends and I assure you, he will have learned his lesson. Policy or not, suspensions like this are the poor judgement of a single individual. It's not like someone would have gotten fired and
been unable to feed their children if the suspension was a week instead of a lifetime

voteDC

For account suspensions you need to post on this part of the forum
CLICK HERE.

It is the only place the people who can answer your question will see it. Remember to provide the gamertag in question when you do so.

Essentially though any changes to the Avatar that require a PC program will get you banned until 9999. This means you lose everything connected to that account like remaining Gold time, Microsoft points and DLC.

If the account you are posting from is a different one then you can also expect a ban on this one due to the colour of your avatar.

[IMG]

Bogeh

Modifying your avatar using third-party software breaks the following from the

Code of Conduct: "Don’t make unauthorized modifications to your account profile or its contents." If you would like a response from a member of the Xbox LIVE Policy Enforcement Team, then post in the following forum:

http://forums.xbox.com/xbox_forums/xbox_support/f/41.aspx

KOtheOGODHDSHOT

[quote user="Sword StyIe"]

I agree, a permanent suspension for a modded avatar is extreme and petty. Especially for a little kid who doesn't know any better and just thinks he's making his avatar look funny. I mean honestly, how many 10 year olds do you really think read through the
terms of service agreement? A week without party chat with his friends and I assure you, he will have learned his lesson. Policy or not, suspensions like this are the poor judgement of a single individual. It's not like someone would have gotten fired and
been unable to feed their children if the suspension was a week instead of a lifetime

[/quote]Modding is modding. Any form should warrent a perma-ban. Those would teach a better lesson than a week long ban anytime.

Unreasonable Suspension