Unlocking achievements not working and I've tried everything!! Case #1341212949

Hi I am having major issues unlocking achievements but sometimes they unlock sometimes they don't I have tried all the usual stuff deleting my account repowering xbox and downloading it again bit that doesn't work really making me angry please help.

:)

 

Achievements not unlocking

Today I should have unlocked at least two achievements but they are not unlocking.

When I check the achievement app it say Done! Unlocking for a couple of achievements but they are stuck and are not actually unlocking.

Does anyone know how to get the achievements to unlock?

I've tried signing out and in and full shutdowns but nothing seems to be working.

 

I've tried everything.

My main problem is with Microsoft Jigsaw. I've tried almost everything suggested on the community boards. I ran the the App Troubleshooter multiple times. Every time that I did it would tell me that the Windows Store Cache may be damaged.



I ran the Win Key + R fix with WSreset. After the Store opened again, I would run the app troubleshooter again and it would say that the problem was fixed until I closed the Store.

Potential Issues that were checked:

Microsoft account required Issue not present

Temporary Internet files location has changed Issue not present

User account Control has been disabled Issue not present

What does this mean? I have no idea. I have a Microsoft account. I need to know what these issues are and they're not addressed.

I bought many of the Jigsaw collections and they just disappeared. I clicked the 'downloadable collection' option, but as it's opening the entire game window shuts down.

In desperation I tried deleting all of my Windows/Xbox games then reloaded them as many people suggested. NOTHING! It's all the same.



I've even tried renaming the Cache folder name. It didn't work. Does anyone have any clues as to what's going on and what I can do to fix it? I feel like I'm going crazy now. LOL

Thank you all for your support. I have an HP system and I'm wondering if it has something to do with one of the HP programs, but it's not specified. If you have any ideas, let me know, please. I would appreciate any help in this matter.

 

Hey there M4MIMUM A554ULT,

Sorry you're experiencing troubles

There is a recognised problem with Xbox One Achievements and Challenges not being awarded properly, and solutions are at the following link:

support.xbox.com/.../troubleshoot-achievements-challenges

You have the following options to try:

- Double check your achievement progress on your console. If you completed the requirements to unlock the achievement on your console but it doesn't show, it may not be synchronised with Xbox Live. Allow up to 72 hours for this synchronisation to take place.

- Check your achievement progress online. If the achievement appears under "Achievements" it is unlocked. If the achievement appears under “Locked Achievements,” either the console isn't yet synchronised with Xbox Live or the achievement was not successfully
unlocked.

- Ensure you're connected to the internet / Xbox Live. If a completed achievement hasn't appeared online after 72 hours, your console may not be connected to Xbox Live. If you completed an achievement or challenge while offline, you won't receive related
notices or rewards until you connect to Xbox Live.

- Restart your console. Restarting your console will ensure that any achievements awaiting synchronisation on the console are re-sent to Xbox Live.

- Remove and redownload your account. The account information stored on your console may be out of date. To update your account information, delete and then redownload your account.

If you're still having trouble, let us know and we can go further.