Unlock old Account (still have access, but locked)

Hello Sir Cheerio

Is this a Microsoft Account lock? If that is the case please give this link a try -

windows.microsoft.com/.../get-support

On this contact form you should enter

• Short description of your issueAccount Lock Issue)
• The email address (Microsoft account) affected by this issue
  
• your contact email they can reply to
• Detailed description of your issue
• Submit

These people would probably be the best bet to unlock an affected e-mail account. I hope you get it sorted and get back to gaming as quick as possible. Please let us know if this has solved your issue once you have received a response from
Microsoft!

Thank you very much for your question

If you also require support from Xbox Customer Support please visit
http://support.xbox.com/contact-us

Regards,

Daniel

It was not in the spam folder got an email stating it was an Xbox issue and only they could handle it, so I filled out their form again for the 9th time to get access. Still, the support page says to sign in to gain access. If you do that, it says that the account has been locked, so how does it make sense? To unlock the account you need to login into the locked account.

Hi Unjustsphinx42,

Please read the following guide on problems with the new

security passwords.

If you're still having issues getting access to your old account then try dropping a tweet to
@XboxSupport. There should be a way of getting your previous account unlocked depending on what the reason for it being locked in the first place was.

Regards

BoA

If you have allowed a friend to access your account, and were banned because of what you have done, then you have zero recourse. You are fully responsible at all times.

If someone accesses your account without your permission, then, as OwenKiller said, you should have contacted Xbox support to make an unauthorized access claim. If you have made a UA claim, then you should read the

"Completed a UA (unauthorized access) claim, but still suspended" thread.

I'll transcribe it here:

If you have recently opened an 'unauthorized access' (UA) case with Xbox Support, you may have noticed that your account was 'locked' or 'unlocked'. During the UA case it is standard procedure for the account in question to be 'locked', preventing it from
being used on the Xbox LIVE service. Upon concluding the investigation the fraud investigations team will unlock the account, making it once again ready for use.However, this lock has no impact on enforcement actions and unlocking an account
does not negate any suspensions that have been issued.

If the suspension or other enforcement action was issued for actions that were committed by an attacker during an unauthorized access event the Policy & Enforcement Team will absolutely take the necessary steps to remedy the situation. Please
be aware though that a favorable resolution to an unauthorized access claim and the 'unlocking' of an account does not necessarily mean the enforcement action was invalid or will be lifted.

When an account it's locked or blocked, if the account has 2fa active, they can't unblock/unlock, as they can't access the account, but if you manage to get access and then you use the 2fa with your data, anyone else will be able to access it