Unlinking my xbox account from my Bungie account

Hi!

I contacted Bungie and they said that they can unlink it so I needed to contact Xbox due to they cant unlink accounts even If I proved that im the owner of the bungie account.

The only way to unlink an account from a profile is to use the unlink function in accounts and linking. To verify you are the owner of the account it does require you to authenticate the unlink by entering the credentials for the account you wish to remove. If you do not know the credentials nor can obtain the credentials then you will never be able to remove that account from that Bungie profile.

They replied:

Hello there,

In order to unlink an account, you first have to disable cross save and/or unlink accounts, you must be able to authenticate the accounts. Bungie cannot forcibly de-link them.

I would suggest contacting the platform concerning gaining access to the platform account.

If you are unable to gain access to the account, then you will not be able to deactivate cross save or unlink it from your current Bungie.net profile.

Destiny Player Support and Bungie cannot modify or remove accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log in to any linked accounts to prove ownership prior to modifying your linked account. If you no longer have access to a linked account, you will need to reach out to the specific platform’s support for assistance with account recovery options.

So - this hacker can still play my game - he is impersonating me to my friends. I cannot get him out of my game. And I am not receiving help from Bungie whos game this is.

Can you do anything?

Hello! Just realised that I totally did not forget that this exists!

I connected my steam account first before trying to connect my Xbox account since I played the game on Steam first before on my Xbox. I tried unlinking my steam account from my bungie account and it seems to be greyed out meaning I can't unlink it.

I tried using another computer and it still gave me another authentication error despite using the same troubleshooting resolutions bungie provided. I restarted the router and tried it again and still provided me the same result.

I've reached out to bungie about this roughly 3 days ago and they responded that I have to keep trying to get it to work until it's successful.

Worst case scenario, I can restart my progress again, which is fine but a bummer. Not the end of the world though!

Yeah so i've already been to bungie as that was my presumption as well but according to them it is done by the account you wish to connect to in this case Xbox.

To unlink the account you are required to sign in to your xbox and this is the problem that i'm facing.