Unknown Xbox appearing on my 'Install on my devices' list.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Make sure your controller is turned off and the wireless receiver is plugged in to your PC before proceeding with the steps below:

- Press Windows key+X.
- Click "Device Manager".
- Find any listings of "Unknown Device" in the list of devices, likely under Human Interface Devices or Other - Devices. Make sure you right click it and select the "Scan for hardware changes" and "Update Driver Software" > "Search Automatically for Updated Driver" options before the next steps, especially if you have more than one "Unknown Device" listed.
- Right-click on "Unknown Device" and click "Update Driver Software".
- Click the option "Browse my computer for driver software".
- Click the option "Let me pick from a list of device drivers on my computer".
- Near the bottom of the list, select the option that looks something like "Xbox 360 Peripherals" and click "Next".
- From the list, select the driver option "Xbox 360 Wireless Receiver for Windows [2/15/2007]" and click "Next".
- A warning will appear about the possibility of the device or your computer not working properly and likelihood of system instability. Disregard it and click "Yes" in the bottom right corner of the panel.
- A message should appear within a few seconds saying that the device has been correctly installed. Click "Ok" and exit out of all device manager windows.

I suggest deleting the xbox one option then it may be fixed. I hope the issue gets resolved.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Make sure your controller is turned off and the wireless receiver is plugged in to your PC before proceeding with the steps below:

1. Press Windows key+X.

2. Click "Device Manager".

3. Find any listings of "Unknown Device" in the list of devices, likely under Human Interface Devices or Other Devices. Make sure you right click it and select the "Scan for hardware changes" and "Update Driver Software" > "Search Automatically for Updated Driver" options before the next steps, especially if you have more than one "Unknown Device" listed.

4. Right-click on "Unknown Device" and click "Update Driver Software".

5. Click the option "Browse my computer for driver software".

6. Click the option "Let me pick from a list of device drivers on my computer".

7. Near the bottom of the list, select the option that looks something like "Xbox 360 Peripherals" and click "Next".

8. From the list, select the driver option "Xbox 360 Wireless Receiver for Windows [2/15/2007]" and click "Next".

9. A warning will appear about the possibility of the device or your computer not working properly and likelihood of system instability. Disregard it and click "Yes" in the bottom right corner of the panel.

10. A message should appear within a few seconds saying that the device has been correctly installed. Click "Ok" and exit out of all device manager windows.

See more on this fix here https://answers.microsoft.com/en-us/windows/for...

The service alert was resolved so just restart your console and keep using the service as normally.

Hi!

Have your checked the recent status here : https://support.xbox.com/xbox-live-status