Unknown charge

Discus and support Unknown charge in XBoX Sales and Promo to solve the problem; Unknown/unauthorized purchase on account. 1c2a7566-53e5-4aaa-8828-484be341fad1 Discussion in 'XBoX Sales and Promo' started by Drama2120, Jan 21, 2018.

  1. Drama2120
    Drama2120 Guest

    Unknown charge


    Unknown/unauthorized purchase on account.

    :)
     
    Drama2120, Jan 21, 2018
    #1
  2. Listed mia 510
    Listed mia 510 Guest
    unknown charges

    You need to call 1800-4my-Xbox "if in the U.S" for official support.
     
    Listed mia 510, Jan 21, 2018
    #2
  3. Mdj1294
    Mdj1294 Guest
    Unknown Charges

    I called Microsoft support and I honestly found the service to be dreadful. We ended up calling, getting transfered, put on hold, hung up on etc. This all took at least half an hour and we received no help. We finally called PayPal and within 5 minutes we
    found out the cause and stopped it. The cause also angered me because even though I checked my account to be sure, our renewal for xbox live was annually(I even got an email telling me so) we were getting charged monthly for my membership. Usually I find Microsoft
    to be very helpful but I was extremely disappointed this time.
     
    Mdj1294, Jan 21, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Unknown charge

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jan 21, 2018
    #4
  5. mitchcraft1980 Win User

    Unknown Charges

    Did you use a trial for some of the applications like Zune , Lovefilm, Netflix etc because i noticed something sneaky about them , they are easy to start the trial but to once it runs out they just start charging you if you dont cancel it and its not as
    easy to cancel as it is to start, i had to go as far as calling xbox on the phone to cancel all my trials which is wrong imo , you should be abel to do this on your xbox , but yeah maybe thats the problem ?
  6. Geovanie Legend Win User

    Unknown Charges

    The 1-year family plan is a yearly charge, all other may be a monthly charge, not entirely sure since i've only ever used the family plan aside from getting pre-paid cards.
  7. M3tal Daz3 Win User

    Unknown charge

  8. Georges C. Win User

    Unknown charges

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Camest, the best way to get some help with your question would be by taking into account Xbox support via chat, when entering ask to be transferred to the specialized department where they can check your purchases by your card.

    https://support.xbox.com/en-us/contact-us
  9. Wendy Thorne1 Win User

    Unknown Charges

    Yeah my account clearly shows no purchases. I'm just worried it will keep happening since it seems like it's a recurring charge.
Thema:

Unknown charge

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