Unknown account

Discus and support Unknown account in XBoX on Consoles to solve the problem; Hello, When I was younger, I owned a Game For WIndows Live account with some games to buy in CD formats. Except today this account totally unknown... Discussion in 'XBoX on Consoles' started by OnsideCello3260, May 2, 2018.

  1. OnsideCello3260
    OnsideCello3260 Guest

    Unknown account


    Hello,

    When I was younger, I owned a Game For WIndows Live account with some games to buy in CD formats.

    Except today this account totally unknown that it is for the email as well as the password.

    So I would like to know if it is possible to indicate me my email address from the game keys register to my account and also to reset my password?

    The game keys are:

    - Resident Evil 5 : [Mod Removed]

    - Lost Planet 2 : [Mod Removed]

    - Grand Theft Auto IV : [Mod Removed]

    Thank you.

    :)
     
    OnsideCello3260, May 2, 2018
    #1
  2. CHAD TPRUITT
    CHAD TPRUITT Guest
    unknown guest account.

    Yeah...I am not too sure what you mean by "guest account". The only time I have ever seen that is on games that support the "guest" option on Xbox Live. In games that do (like the Halos) when you start an online game, you sign in with your Gold sub. Other
    players can sign on the same console and play online with you via the "guest account": they sign in under the "guest" option. They will then show onscreen as (your GT)1, 2, 3. This is the only time I have ever seen the "guest account". And no, you can't
    delete it. As stated above, it only shows up on games that support it. And then it only shows up in the sign-in process for players on the same console as you.
     
    CHAD TPRUITT, May 2, 2018
    #2
  3. Matthew McGuire
    Matthew McGuire Guest
    Unknown Account Issue

    We did all the above Misses Quinzel the first time and they could not even log the case number on T2 support when we gave them our info. We can try again; although I fear results may be the same. We need a T3 or higher account admin to call MechianRed/ForceUser87
    to fix his account it is that locked for unknown reasons.
     
    Matthew McGuire, May 2, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Unknown account

    You should not post game codes here as this is a public forum and anyone can take them.

    You can try following the steps here to try recovering the email and then you'd want to reset the password. Or you would need to try contacting
    support. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, May 2, 2018
    #4
  5. Smwutches Win User

    Unknown account

    You should not post game codes here as this is a public forum and anyone can take them.

    You can try following the steps here to try recovering the email and then you'd want to reset the password. Or you would need to try contacting
    support. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Matthew McGuire Win User

    Unknown Account Issue

    Hello I am ForceUser87's Friend in life and have been trying to help him resolve his issues with it. Was on the phone a long time as explained above, so if we can get a Mod involved and someone who can fix accounts directly it would be most appreciated.
    Thanks to anyone who reads this post.
  7. Flowteiuq Win User

    Charges to unknown account

    That's the rub isn't it. They hide behind a smokescreen of protecting privacy. But it's a lie. They just want to keep charging people. So if the information is lost, it's oh well screw the customer. I find it funny none of the Xbox machines have any records of these accounts.

    But it's ok, they cannot charge the card anymore. They are going to have to suspend the account. Thanks for the responses though and have a great weekend.
  8. Ricardo Lechuga Win User

    Charges to unknown account

    I understand the situation, but it is not possible to verify the information of an account based on the payment method, that is a violation of the privacy of the account, it is necessary to know the email
  9. Jesse E' Win User

    Unknown Xbox account

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    First check all the accounts you may have or are associated with to see if the charge is coming from any. If it isn't then this is an issue of a compromised debit card. You'll need to reach out to your financial institution for assistance on that.

    Hope this helps
Thema:

Unknown account

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