Unknown account linked to my current account

Discus and support Unknown account linked to my current account in XBoX on Consoles to solve the problem; Recently learned that my account has two profiles linked together. However, the one linked account has a recovery email and phone number I don't... Discussion in 'XBoX on Consoles' started by KittyKatGatta, Nov 23, 2017.

  1. Unknown account linked to my current account


    Recently learned that my account has two profiles linked together. However, the one linked account has a recovery email and phone number I don't recognize. While speaking with support I was told not to delete the secondary (unknown information) account,
    but was not given a clearrationale for this. The support agent informed me that account in which I was not familiar with was my original acct from 12 years ago. Should I be concerned?

    :)
     
    KittyKatGatta, Nov 23, 2017
    #1
  2. Unknown profile linked to my account?

    Each Microsoft Account will have one GamerTag associated to it. To check the enforcement history of that account, log in with your MS Account to enforcement.xbox.com

    I would also take time to review the security settings and preferences here: https://account.microsoft.com/privacy That will also show recent activity of your account to possibly identify any suspicious or erroneous activity.

    It is highly recommended you set up security proofs on your account. To set them up:

    Navigate to the Settings hub on your console, select
    Account
    , and scroll over to the Your Information panel. Now select Account Security, select Security Proofs and follow the prompts from there. You may need to put in your email and password to continue
    with this step.

    Ex. Set Up Email > enter the email to send the security code to and select Done > select Next or I Didn’t Get a Code > if you did receive a code, enter the code and select Done > Continue > Done!

    You can also update your security info online at account.microsoft.com. For more information on security proofs, check out our support.xbox.com article “Add
    and update the security info for your Microsoft Account
    ”.
     
    PalmettoBling, Nov 23, 2017
    #2
  3. IngunnFaale
    IngunnFaale Guest
    Unknown profile linked to my account?

    There seems to be a profile that I have no control over that has managed to get linked with my account.

    I got banned from xbox live for whatever reason, when I got on my pc to see what I was banned for I discovered that there was a second profile there, that I didn't know of. The account has 0 games and 0 playtime. Can this profile get my account details? I'm
    worried somone might get to my credit card details or something. Will upload picture if someone tells me how.

    Thanks
     
    IngunnFaale, Nov 23, 2017
    #3
  4. Rodrigo Oliver Win User

    Unknown account linked to my Microsoft account

  5. Rodrigo Oliver Win User

    Unknown account linked to my Microsoft account

    Hi Dutton90, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, try unlinking the current account on the game settings on Switch.

    Press the ZR button > Go to Game > Configure Online Play > Unlink your account.

    Let me know if it works!
  6. Dutton90 Win User

    Unknown account linked to my Microsoft account

    Hi Rodrigo, signing out of the account on the switch isn't a problem it's the account that has never belonged to me that's linked to my Microsoft account that i want removing/deleting

    Thanks

    Adam
  7. PalmettoBling Win User

    Unknown profile linked to my account?

    Each Microsoft Account will have one GamerTag associated to it. To check the enforcement history of that account, log in with your MS Account to enforcement.xbox.com

    I would also take time to review the security settings and preferences here: https://account.microsoft.com/privacy That will also show recent activity of your account to possibly identify any suspicious or erroneous activity.

    It is highly recommended you set up security proofs on your account. To set them up:

    Navigate to the Settings hub on your console, select
    Account
    , and scroll over to the Your Information panel. Now select Account Security, select Security Proofs and follow the prompts from there. You may need to put in your email and password to continue
    with this step.

    Ex. Set Up Email > enter the email to send the security code to and select Done > select Next or I Didn’t Get a Code > if you did receive a code, enter the code and select Done > Continue > Done!

    You can also update your security info online at account.microsoft.com. For more information on security proofs, check out our support.xbox.com article “Add
    and update the security info for your Microsoft Account
    ”.
  8. Siloxis Win User

    Unknown EA Account linked to my XBOX Account

    Hey there,

    i tried to log in with my XBOX LogIn data, i tried this on a computer but i cannot log in.

    Edit: Also tried on XBOX One today
Thema:

Unknown account linked to my current account

Loading...
  1. Unknown account linked to my current account - Similar Threads - Unknown account linked

  2. Security risks to xbox players by "unknown" accounts selling gold for real money, placing...

    in XBoX Games and Apps
    Security risks to xbox players by "unknown" accounts selling gold for real money, placing...: “Security risks to xbox players by "unknown" accounts selling gold for real money. Tried to follow the process of reporting players in New World Aeteram, however one of the individual's does not...
  3. My account is locked for unknown reasons

    in XBoX Accessibility
    My account is locked for unknown reasons: I created a new account just a few days ago to play Minecraft but when i opened my Minecraft my account was logged out, when i check my account it said that my account was locked for violating...
  4. How do I unlink an unknown Microsoft account from my Playstation 5?

    in XBoX Accessibility
    How do I unlink an unknown Microsoft account from my Playstation 5?: I linked a Microsoft account to my PSN account when I had a copy of Minecraft. I lost the disc copy and bought the game off of the Playstation Store to play it again. I have tried to sign into...
  5. An unknown email is ‘family organizer’ of an account that my son has been assigned to. How...

    in XBoX Accessibility
    An unknown email is ‘family organizer’ of an account that my son has been assigned to. How...: When we were prompted to check our family safety settings, we discovered My 10 year old son was already ‘assigned’ to another family account. The family ‘organizer’ is a name and email address...
  6. Unknown account linked to my Microsoft account

    in XBoX Accessibility
    Unknown account linked to my Microsoft account: I have Just linked my Microsoft account to my sons nintendo switch so he could join his friends on minecraft, but when singed in there's a linked xbox live account that has never belonged to me!...
  7. Unknown email addresses linked to my Microsoft account userid

    in XBoX Accessibility
    Unknown email addresses linked to my Microsoft account userid: Hi I used a Microsoft link to check what my userid was for my Microsoft account (a live email account). It came back with my email address but said my account email was also associated with a...
  8. Recovery Email linked to unknown account?

    in XBoX Accessibility
    Recovery Email linked to unknown account?: Sorry if this comes off as long. I received an email that my Xbox live will be renewed soon through my recovery email (which used to be the primary for that account). I went to sign in to see if I...
  9. Xbox account linked to an unknown Ubisoft account

    in XBoX Accessibility
    Xbox account linked to an unknown Ubisoft account: When I try to link my Xbox account to my Ubisoft account it says it's linked to another (Ubisoft) account. I've never linked it myself, so don't know what's happening there. I can play Ubisoft...
  10. How can I find an unknown Microsoft account that my minecraft purchases are linked to?

    in XBoX Accessibility
    How can I find an unknown Microsoft account that my minecraft purchases are linked to?: I have been trying to transfer the minecraft purchases on my ipad to my computer. I had always thought the purchases were not linked to an account, however after reaching out to minecraft support...