Unjustifies billing

Discus and support Unjustifies billing in XBoX Games and Apps to solve the problem; I am billed € 99 end of december 2022. On my statement it is listed as MICROSOFT*STORE DIGITAL GOODS: GAMES Additionally, it is listed MSBILL.INFO on... Discussion in 'XBoX Games and Apps' started by BertNollen, Jan 3, 2023.

  1. BertNollen
    BertNollen Guest

    Unjustifies billing


    I am billed € 99 end of december 2022. On my statement it is listed as MICROSOFT*STORE DIGITAL GOODS: GAMES Additionally, it is listed MSBILL.INFO on the same line. I do not know why I am charged. In my Microsoft account I have no annual subscription for this.

    :)
     
    BertNollen, Jan 3, 2023
    #1
  2. Francia J. Win User

    Unjustifies billing

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Please sign in to https://account.microsoft.com/billing/orders using all Microsoft accounts that you have in that way we can check if we can find the transaction from there for you to see.
  3. Francia J. Win User

    Unjustifies billing

    That's great to know and you're welcome!
  4. BertNollen Win User

    Unjustifies billing

    Hi, finally I was able to get into contact with Microsoft by telephone. They told me that the payment was for a subscription on another account, owned by my partner, but paid by me. Now I know this I have been able to take the necessary steps to reduce our two accounts to ons. Thanks for your reaction.
  5. Master Smooky Win User

    Unjustified report

    You can find more information on how the rep system works and how to improve your rep here - https://enforcement.xbox.com/en-US/home/howto#sub-topic0-0

    Keep playing like you are and possibly try some other games and your rep will increase over time. Free to play games like World of Tanks, Neverwinter, etc. are good games to play to try to improve your rep.
    So I will continue to play normally and if I get unjustly reported it will not count. thank you :)
  6. Master Smooky Win User

    Unjustified report

    As long as you haven't done anything to violate the code of conduce, you won't be banned.
    OK, thanks. My reputation will not go down?
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Unjustifies billing

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