Unjustified Account Suspension from Online Multiplayer

I was suspended from Xbox Live online multiplayer a couple of days ago until October 10th, and I don't think it was justified or deserved. My case says that I was harassing/threatening online players..

I almost never engage in messaging with other online players on xbox live. The only time I do is when I am messaging with friends that I am about to invite and play with. And I usually swear with them and joke around, but it is a mutual thing and nothing
wrong with it.

In the past, there was one time that I sent a nasty message to another player after losing in a game of FIFA. I was suspended from communications for a week and I learned my lesson, so I decided to control myself, be positive and never message other players
again.

I do however share my xbox account with my brother. And well, he's a teenager and he's in a phase where he thinks he has to swear and act tough to feel like a man. Anyways long story short, whenever I'm at work, he's playing on my account (he's home schooled).
And when I spoke to him after this multiplayer suspension, he admitted to occasionally sending other players angry messages, but insisted that he never threatened or harassed anyone. That his messages were usually a one-off with the opposing player, usually
questioning his opponent's play style or tactics.

I am also a YouTuber and I upload daily content. This suspension has really hurt me. I cannot play online games to record footage or live stream to upload to my channel. I think this suspension is unjustified and wrong. I don't deserve to go through this,
and I apologize for any inconveniences this could have caused others. But my brother will not be touching my account ever again, as I got him his own account from now on.

I am also a predominant FIFA player online, and I am very good at the game. And amongst the FIFA community, it is believed that if you play a tough player (a professional or top 100 player), that if you block and report them, you have a slim chance of ever
having to face them again. This ensures that they will rank better in online play. This could also be a big reason why the enforcement team may have seen some reports and thought "this isn't a coincidence."

I am genuinely a great member of the xbox online community, and deserve better than this. I am not the first person to go through an unjustified suspension or ban from online play. This is an incredible inconvenience and sadly there's literally no way around
it, from the xbox support I've contacted. I submitted a case to the enforcement team 3 days ago, haven't heard an update or response, and the latest xbox supporter I spoke to, told me to post on here. There is an important FIFA game mode releasing next weekend
that I need to and deserve to participate in. If you miss one weekend, your whole month is hurt. I am not deserving of this unnecessary consequence.

Any help is much appreciated, thanks!

:)

 

Unjustified account suspension

Hey Smith,

Suspensions and bans are handled by the Enforcement team and your best option would be to get that questionnaire right and submit a case review through the

Xbox Enforcement site.

 

Unjustified account suspension

I've been suspended now for the second time on xbox for calling someone out on a game for being a troll and ruining the game for my friends, they report me and now I'm suspended for 8 days, so now I get sent to the enforcement page and have to fill a questionnaire
out, the questions are simple but the answers are too vague and I get them wrong and now can't apply for another 24 hours, all I want to do is talk to someone directly and get this sorted but now I can't

 

Please do not make duplicate threads.

You already have one
here