Unjust Suspension and Appeal Request

Hi Georges,

The appeals process is something I'm keenly aware of as I already submitted an appeal the day I received my wrongful suspension. As I suspected Microsoft Enforcement has not only wrongfully suspended my account, but they haven't responded to my request for an appeal.

The bottom line is, wrongful suspensions should not happen to anyone. Microsoft Enforcement is severely flawed and these unjust suspensions/bans are likely due to incompetence, immature employees, vindictive employees, or poor detection software.

The Microsoft Enforcement department needs to be investigated because they act with impunity and attack gamers with bogus claims of violating guidelines. Again, look at the screenshot that got me suspended - it's literally just an ordinary gameplay moment in WWE 2K22 - it's about as inoffensive as it gets. It's just a tag-team holding championship belts in a wrestling game - if an innocuous and ordinary screenshot can trigger a suspension that's clearly indicative of incompetence on the part of Microsft Enforcement employees or flawed detection software.

The appeals process is useless because even with wrongful suspensions - as in my case - it's been 72 hours since my suspension and Microsoft Enforcement still hasn't acknowledged their wrongdoing or appealed my wrongful suspension.

The only people that can help you with an enforcement action is the enforcement team at their website enforcement.xbox.com they do not monitor these forums.

If you feel that your suspension was unjust then you can go to that website and file for a case review and the enforcement team will again investigate any report that was made and if it was unjust then they will lift the suspension sooner.

That is the only way that your suspension will be lifted sooner.

The only way to contact the enforcement team is by submitting a case review at
http://enforcement.xbox.com If you've already done so, you would need to wait for their response. If they upheld their decision, there is nothing else you can do but wait it out.

For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

Hi, unless each person was sent a message/voice communication, then mass reporting wouldn't get a suspension. Defending ones self does not give the right of impunity and any violation will if reported, gain enforcement action. In future if a player communicates
in a toxic manner, report, block and do not respond.

Your only recourse is via https://enforcement.xbox.com

Forums and Support can be of no assistance in Enforcement issues, as no access to Enforcement team, or their systems.