Unique problem

Hi,

Sorry forum support agents as well as Xbox Support via phone cannot re-send or regenerate these codes for you. If you received an e-mail at the wrong e-mail address the it's suggested you check your contact information
here and
here and update that information so future promotions don't get sent to the wrong e-mail as well.

If you're being asked to verify information you will need to do so before being able to access that account, there's unfortunately no way around that. If you're unable to do either then you would need to wait until these specializations are unlocked for everyone
in the coming months (no set date).

Hey there



Okay, so in regards to changing the Microsoft Account (Email address) that is associated with your account, you will want to follow the step-by-step guide on

THIS page. In summary, what you will be doing is:



1: Creating a new Microsoft Account.

2: Moving Terd Bern to the new Microsoft Account.

3: Move your desired gamertag to the Microsoft Account that Terd Bern was using.



You can do all of that, by following the above guide.



Would you like to come back when you have achieved the above goal before moving onto your other problem? Or would you like to proceed with that now?



Let me know

Many thanks,

Cloud

Hey thanks dude.

What I've learned is that the code and the email problem are actually 2 separate issues. Right now I'd like to get all this email stuff squared away and worry about the code later. here's what's happening:

-The GT "" is not the GT I use anymore, but my current email is associated with this name.

-The GT I actually use is associated with a friend's email.

-Attempting to update my current GT with my current email gives me an error message "email already in use".

I talked to someone and they said I could change the email for to something else in order to free it up. If there are no other options, then I'll try that.

If you or anybody has a better suggestion, then please let me know.

Yea I would get this message when attempting to renew through the console. That aside, how can I change the rest of my information? And what I should I do if I can' get this code to work?

Hey thanks. Should be easy enough.

The other issue about the prepaid code not working is occurring because my account is suspended. I was set up for auto pay, but the card doesn't exist anymore. I didn't bother updating that stuff because I knew Id buy the prepaid code, but I didn't know
it would suspend me. That should be easy enough to fix, yea?