Unique External HD Issue

I just upgraded from the Xbox one to the Gears of War 4 Xbox One S and have ran into a frustrating problem. To start I used two external HDs on my old console. Both are Western Digital My Books, ones a 3tb and the other is a 6tb. These HD are 99.2% and
17.5% full respectively. The issue is that the 3tb while showing as 99.2% full and containing 200+ games abd ~20-30 apps, only lists 6 games and 2 apps in the my games and apps section when now connected to the newer console. The 6tb shows all games and apps
it held prior. So far I've done the hard reset countless times and also used all 3 ports on the Xbox as well. I've even tried plugging the external in before and after turning the console on. I also tried plugging the problem drive back into the old console
where it previously worked flawlessly and am also seeing the shortened amount of content there now as well. Also the console allowed me to download a game I know is on the HD a second time and it occupies additional space as if the game really doesn't exist.
It also allows me to move the content it is still showing to my other HDs The issue with just re downloading all the content is that my ISP as of last month now caps data at 1tb. With 2.5+ tb and 5 other people to share data with, to download them all is either
improbable or long term. I appreciate any suggestions, trying to search for a solution has left me very flustered as I seem to be the only one with "partial" access.

:)

 

External hd issue

had my xb1 since launch and bought 2 external hd for about 2 yrs now. Today my xb1 will not detect either drive. Kinda frustrating because all my games are on either drive. Tried the hard reset, I do not have it on instant on, and both have worked fine until
today. Do I have any other options, also tried to change the plug that the drive is in, it detected one, but still not the other.

 

External hd issue

The only solution to make the external harddisk work again is connect it to a pc and delete it or simply destroy the partition. The next time you connect it to the XBox One it suddenly appears and the menu asks how it should be formatted.

A very big shame on Microsoft for that stupid coders on the XBox Security

 

Hello, it can take some time for the games and apps sections to populate, just leave the external drives connected and give the Xbox some time.

I had the same thing with my 4TB external when I went to the S and it took maybe 30-40 minutes before everything showed up.

With having two externals that process may take some time.

 

Hi there

I'd follow LennoxDaCat's advice and leave the console with the drives for some time in order to fill them.

Another thing you could try is connect both external drives to a working PC and check their health with WD Data Lifeguard Diagnostic. If the drives pass both the quick and the
extended tests they should be healthy and safe to use and you should be able to exclude them as the potential cause of the issue.

Let me know if you have any questions!

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