Unhappy with warranty repair,

Nothing done claiming Xbox One was tampered with voiding warranty! I can tell you I am 60 year old grandma and there was nothing done to Xbox before I sent it off to be repaired. As soon as it quit working I unplugged it and called for support Tech asked
if I had it plugged into a surge protector. I told him yes and he relayed to me that it burns the internal surge protector up. Needed to be directly plugged into socket. So they sent me return label for repair. Today I get Xbox back with letter enclosed
saying warranty voided due to tampering with serial number or trying to open Xbox. This is not the case boxed it up and sent it out same day for repair. No one touched this Xbox I am extremely upset it seems as though Xbox has a way to void repair or replacement
for the smallest reason. I will be speaking with someone from corporate about this issue.

On another note after reading information sent by Xbox no where does it say not to use additional surge protector or that there is internal surge protector built in.

Angry in Michigan.

:)

 

Warranty repair

I purchased an Xbox One for my son this past December. After a month, the controller stopped working and batteries became extremely hot.

Sent in the controller, and received a new one under warranty. How do I get reimbursed for the $15 I had to pay for shipping?? Not ok to charge me for something that wasn’t my fault. I was rather shocked to be told that I had to provide a box and pay for
the shipping but the controller did get replaced, which is great.

 

Warranty Repair

Recently, I have issue with my Xbox One S console and I had made a service request via the website.

I'm very impressed on the service from Microsoft. Within a day or two, I was being contacted by our local courier company on the arrangement to pick-up the console. In less than 3 days, the replacement console was returned to me with no question asked and
not single cent required. There even follow-up call from Microsoft about the delivery of my replacement console.

This is wonderful experiences I have never get from other warranty services.

Thanks for all the great support from the MS Service Team. Well done!

Willy Lee