Unfairly Banned by XBOX Employee / Person with Ability to Ban

Hi MS Support,

We recently played a match against an XBL Player "[Mod Removed - Please do not name and shame. See Forum Guidelines.]" and after he lost he immediately sent us a rude message and said "ENJOY YOUR BAN". We have attached a screenshot for reference.

[Mod Removed]

We feel like this is incredibly unprofessional of Microsoft employees who play the game to exploit this ability and we hope that this individual is warned about his actions. Please lift the ban on us because this is terribly unfair. We have posted
the conversation with a microsoft representative below.

info: The current average wait time is 4 minutes.

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You are now chatting with 'Ellen F.'

Ellen F.: Hello, thank you for contacting Xbox Customer Support. My name is Ellen F.. Please give me 2-3 minutes to review your question.

Ellen F.: Hi Peter.

Peter: Hi Ellen. I was unfairly banned on XBL by I believe one of your employees after a match on call of duty. Their name is "[Mod Removed]". We were playing a match and their team lost and he messaged
me "You suck enjoy your ban"

Ellen F.: Good day.

Peter: we have a screenshot of the evidence

Peter: My XBL name is ""

Peter: we feel like there is an abuse of employee power

Ellen F.: I totally understand your concern about this Peter. No worries as your personal advocate today I will do my best to provide all the possible resolution for this issue.

Ellen F.: Can I have the email address for ?

Peter: [Mod Removed - Please do not post personal information on our public forums.]

Peter: He sent an abusive message first and then said "enjoy your ban"

Peter: we can send you a picture of the chat

Ellen F.: We will have that as soon as we validate your account.

Ellen F.: I will send a code to [Mod Removed].

Ellen F.: Can you check that for me?

Peter: sure

Ellen F.: Thank you.

Peter: 11277766

Peter: His name was "[Mod Removed]"

Ellen F.: Thanks.

Ellen F.: Kindly give me a couple of minutes to check this for you.

Peter: he was the first person to say something rude after he lost the match

Peter: we have photo evidence

Peter: and he banned us and he was the first person to violate the TOS

Peter: we are extremely displeased by this injustice

Ellen F.: I am almost done checking Peter.

Peter: especially from your employees

Ellen F.: Did you also receive an email for suspension duration or how long the suspension will take place on the account?

Peter: it says we were banned on chat for two days

Peter: HE banned us for TWO days

Peter: even though he was the one who was saying mean things first

Peter: we demand he be banned for this abuse of power

Peter: This type of interaction with people who have the power to ban players has such a negative impact on our perception of people who work for microsoft.

Ellen F.: Thank you very much for sparing me your time to check on your account Joe. I appreciate it. I have reviewed your account here on my end, and sad to say, I can indeed see it here that there has been a suspension issued to you by
the Enforcement Team.

Peter: but the player was the one who issued the ban to us

Peter: he even said "enjoy your ban"

Peter: we don't think that's fair

Peter: ban's should not be carried out by people who play the game

Ellen F.: I'm sorry to hear about what happened. I`d really love to help you on this, Peter but I`m afraid we here at Xbox Technical Support Department do not have control and access over accounts that are in temporary suspension.

Peter: we will have to report this to your manager

Peter: we have screenshot evidence of this interaction

Ellen F.: Cases like this is only managed and handled by our Enforcement Team. The best way you can go about this is submit an appeal to our Enforcement Team. The best way to reach them is by posting your inquiry through forums on the link
below.

Peter: this is extremely unprofessional of you and Microsoft to issue bans while being allowed to play the game

Peter: especially if ban's are handed out when a microsoft player loses in the game

Ellen F.: Peter, our Enforcement team follows a process when it comes to suspending or providing a permanent suspension on a certain account. Though if there are any complaints about regarding the said suspension, we highly recommend to submit
a case review to them for them to re-investigate the said suspension and will do make changes as needed.

Peter: But this does not resolve the fact that he abused his powers as an employee

Peter: The player [Mod Removed] issued my account a ban after he lost in a match. That is truly unprofessional and unfair for a microsoft employee to do such a thing.

Ellen F.: I totally understand that Peter and I certainly know where you are coming from with this issue you have. I would highly recommend for you to submit a case review with our Enforcement team for them to isolate and conduct further
investigation on this and will provide appropriate action at the same time with account tehkneekz.

Peter: How do we do such a thing and I would like you to forward this conversation to them.

Ellen F.: Every details you provided to us Peter is documented and recorded, what we had today will also be accessed by our Enforcement team for their reference.

Ellen F.: Here's the link to where you will submit a case review.

Ellen F.: Xbox Enforcement | How Do I

Ellen F.: Case Review>Who can submit a Case Review?>How do I submit a Case Review?

Ellen F.: Let me know if you do have questions.

Peter: we are trying to find the link

Ellen F.: Xbox Enforcement | How Do I

Peter: we went to the "Enforacement and activity" history but we can't

Peter: appeal it

Peter: we don't see "Appeal for review"

Ellen F.: Are you signing in using the suspended account?

Peter: yes

Ellen F.: Did you already answer the questionnaires for verification?

Peter: we are at the "Enforcement history"

Peter: and we don't see any button that says "apply for review"

Ellen F.: Okay, if that option is not visible from your end , then have the one below.

Ellen F.: http://forums.xbox.com/xbox_support/xbox_one_support/f/4269.aspx

Ellen F.: Sign in to that link and post the details regarding the suspension.

Ellen F.: Let me know if you do have question.

info: Your chat transcript will be sent to
[Mod Removed] at the end of your chat.

Peter: we are posting

Ellen F.: Alright!

Ellen F.: Just an added information, once you posted your message Peter, our Enforcement team will review the said post you have as the moderator approved it. They will certainly reach you within 48-72 hours as possible.

Ellen F.: Just want to make sure that I have addressed all your concerns today, aside from this is there anything else?

:)

 

FIFA 14 for Forza 5 Download Code

It's not a permenant ban but those that have received a retail console early and connected it to the net have had it banned.

Xbox One shipped early by Target, one user gets a temporary ban by Microsoft | VG247

 

my xbox got banned

My acc recently got hacked and xbox was suppose to ban the person that hacked me but i got my acc back and xbl banned my acc and console

 

Hey there CDAZ Teh Lemon a 2 Day suspension from chat doesn't seem to harsh and as the the support women said that they have no control over suspensions it's usually XBLPET who handles suspensions and enforcement action if you want you can file a case review
and tell them the story you told the support lady. Sadly nobody on the forums can lift suspensions / bans if you do file a case review tell them the users gamertag and then see if they can do anything about it. And if you are thinking it's a user who some
how received the ability too put out suspensions it's highly doubtful and is likely not true if some user has received this power it is a huge security breach and soon will be removed if reported by many users.

I understand it is unprofessional if a employee did this and i hope everything works out in the end. Please report the users profile and then add a comment and please don't use swears while writing it thanks. And a friendly tip please don't use users gamertags
in the forums / threads best try to blur them out including the email that is in your post. Thanks

 

Apologies Please disregard The Part that talks about Filing a case review i seem to have miss read the first post thanks.

 

Firstly,you are not allowed to call out gamertags,post links to images containg peoples gamertags or post personal details like your email address on the forums.

A member of the enforcement team will never tell you that they are a member of the enforcement team & will never tell you that they are going to ban you.

The exception is if you have an offensive bio or modded avatar,you can be given 30 days to change those or you will be banned.

Bans/suspensions are rarely immediate as any reports need to be investigated first which takes time.

All you can do is file for a case review as you have been told & file a complaint against the user
Xbox Enforcement | How Do I & they will be investigated.

 

The service rep clearly asked them to post here so that's probably their misdirection.