Unfair suspension

OrangeLiqhtning · Oct 1, 2017

My internet on my 360 is really dodgy. It doesn't stay online for more than a few minutes I've given up with it. But ofcourse my achievements have been acquired offline. I then go online with it and recently my account updated my achievements in a big chunk
and I have now been suspended because Xbox live believes I've tampered with my account which one I don't even know how to do and two I wouldn't do that. I'm now blocked, I've tried to go through the enforcement page to submit a review and explain my situation
and I can't even get passed the questions. Not to mention the question page refuses to load half the time regardless of what browser I use. So I'm blocked through no fault of my own and I can't get through to submit my case and they've reset all my score on
all 360 games despite the fact I've never hacked Xbox ever. How can I be helped ?

:)

PriZma Xx · Oct 1, 2017

Unfair Suspension

Please could somebody contact me asap. I have spent time talking to customer services, live chats to microsoft and ambassdors and they all tell me the same thing - that i have to talk to you with my issues. But how can i get anywhere if you don't reply?????
I feel like somebody has broken into my home taken the xbox and stole £100's from me!!!!!! Your welcome to come to my house see that me don't have the ability to modify anything, have no interest in others logins and don't have a clue what a glitch is!!
We've told you where the weapons where from - not knowing they where modified!!! and my son was harrassed on the game to give these people duplicates of his weapons!!!! Is there anyway we could get a smaller suspension? can you credit me back some of the
money i have spent on microsoft points? i just paid for his membershp also - which runs out in a year, I spent £8.50 last wednesday on microsoft points and less than a hour later my son was banned??? If we can't have a smaller ban, can we open a new profile?
is the console banned? can we transfers any of the downloads to the new profile? do i need to change my credit card?do we need to buy a new xbox? A little advice would be nice = ) Also in my first message i mentioned my son was being bullied this is because
his dad died of cancer at xmas ..... how do you people sleep at night?

Mister Mascot · Oct 1, 2017

Unfair Suspension

Hey there Acez Keyz,

As ngocphi mentioned. The Enforcement teams don't use the forums at all and they only communicate through a

Case Review. 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember
that all suspensions are only enforced when a breach of the Code of Conduct or Terms of Service has happened.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps

HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

Code of Conduct, which you should review prior to filing the review. If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

I would suggest creating a separate account for your brother on the console, you'll be able to share games and Xbox Live Gold as long as your profile has the console set as the Home Console. That way you'll never have to worry about it again.

Hope that helps!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mistress Sara · Oct 1, 2017

Hi there,

Unfortunately no one but an enforcement team member can respond to any suspensions they issue and they do not use the forums. The enforcement site is the only way to get any further details/request a case review.

Only suggestion I have at this time is to try submitting a case review on a different device if you've tried all the browsers on your machine,

smNX

Yeah you're 100% correct, I'm in the wrong for responding. I just figured out it can't be queried, thanks for the response!

ngocphi

dont worry about getting a review cause the same thing happend to me and if you have any priors they will just deny the review so from now on you should just report everyone that upsets you thats what im going to do hope this helps

Actually that's what you are supposed to do

If you are getting into a fight with cursing ignore block and mute and report

If you retailiate iin a way that violations the terms of use it doesn't matter who starts the fight everyone involved in the violation will be punished

you guys actually think because you are immune because you didn't start it

Wow just wow you get told this on forums

And by pet

It doesn't matter who started it a violation is a violation

The privacy and communication tools are there for a reasonreason

Use them correctly and you will be like the other 99.9% of live

It isn't rocket science use common sense

Live life and play fair

ngocphi

the fsecond one would be from An older or multiple violation

So if you sent msgs with cursing to different people

Each report actually counts as a different violation

And too many of those will only end badly for you

ngocphi

where would you find a enforcement number no Services use numbers and would be useless

As spammers would only spam re number and thet would never have time to enforce the rules

It doesn't matter if your brother used your profile there is no reason to wit home gold he can have his own profile

If you login your profile you do get the info

sEnforcement

FYI Online Services only use moderated forums or chat for enforcement this avoids spam and helps people who actually need help

If you only have a 24hour ban for first offence well it doesn't qualify for case review because you would be waiting longer then the suspension would last

People would call repeatedly and they be too busy answering spam or prank calls

And yes this is the only method of contacting them

It's better because you have one on one with the agent rather then waiting for a msg

And yes you are responsible for your account at all times

M3tal Daz3

There are rules regarding the xbox enforcement actions yet I agree some more transparency is needed.

Unfair suspension