Unfair Refund Denial

Discus and support Unfair Refund Denial in XBoX Games and Apps to solve the problem; This Post concerns a digital purchase. I bought Metro Last light Redux on the Xbox one store and after trying to download it for 2 days it wouldn't... Discussion in 'XBoX Games and Apps' started by dRose34, Sep 12, 2020.

  1. dRose34
    dRose34 Guest

    Unfair Refund Denial


    This Post concerns a digital purchase.

    I bought Metro Last light Redux on the Xbox one store and after trying to download it for 2 days it wouldn't install after it hit a point of 46%. I checked the Xbox live status constantly and said it was fine, yet the game wouldn't fully install, I tried
    literally every known method to fix it including factory resetting my Xbox to no avail (Please not that I had only gone onto the menu screen for about roughly 30 seconds max). After trying every option I had to fix this I concluded that a Refund would be my
    only option, so I requested a refund and ordered a copy of Metro Redux (A DISC version of the first two games into one Disc) from a Third party site ( e.g. EB Games). So I ordered a Refund for my digital game and while I was waiting for that refund to come
    through I played the DISC version of Metro Last Light Redux (which is on the Physical copy of the Metro Redux bundle), And my request for a refund has been denied so if anyone could help me it would be greatly appreciated.

    :)
     
    dRose34, Sep 12, 2020
    #1
  2. dempup Win User

    Unfair Refund Denial

    Hi dRose34.

    Thank you for reaching out to the forum. I am sorry to hear that you have had issues with you purchase. Here at this forum we can't really help you get a refund, and you have to reach out to support.xbox.com and
    explain the issue to them.
  3. XBF Brad A Win User

    Refund Denial

    Hi Beau,

    Thanks for the replies. Sorry with the issue about getting a refund. Unfortunately, as you stated the customer support and refunds are separate. With all the issues of trying to get refund, first make sure the one who purchased tries the refund. If they
    continue I recommend requesting a call from support and talking with a supervisor. As under the terms you should qualify as it hasn't been played for 2 hours and within 14 days.

    Thanks,

    Brad
  4. Njal the Blue Win User

    Refund Denial

    Are you trying to refund it to your partner's account? If you didn't purchase it, it maybe that it won't refund to you.
  5. BeauWoods Win User

    Refund Denial

    I've tried that a few times, the case just gets closed again without further explanation
  6. LaQuan Mickie Win User

    Refund denial

    I brought this game October 7 at 4:18 PM I played this game for more then two hours
Thema:

Unfair Refund Denial

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