Unfair ban and poor customer treatment

I was unfairly banned and I know exactly why. I encountered a troll while playing an online competitive game. This guy was abusing a bug to cause players on my team to crash. I sent him messages telling him about the bug and to stop abusing it. After
I crashed twice he sent me some smug emojis and I called him a [Mod Removed - Inappropriate]. I then reported him and explained the entire situation in the report. I was the one who got banned.

Yes, I shouldn't have said that, and yes, I regret getting baited. But come on! Your policy says context matters and you look at all the evidence when banning. This feels more like an auto ban than anything else. And I can't even have it reviewed
because it's only for 1 day... I've been a loyal Xbox customer for over 15 years. I deserve better treatment than this!

It really does come down to, no matter what was said or done to start the situation. What matters is how you chose to respond. The evidence is that you chose to knowingly violate the code of conduct, wrongfully thinking "But he started it" is a valid defense.

Also, there is no such thing as an auto ban, all reports are reviewed by enforcement agents.

I sympathise with you as you were coaxed into reacting but in future you should just report and block anyone giving you abuse

Best way to avoid getting banned is to follow the
Community Standards.

Enforcement doesn't ban people for no reason, you could try asking for a
case review, but that is really all you can do. If the review is denied then you will just have to wait out your ban.

Hi there DiscoStuAqu

It was due to swearing which is against Community standards/Code of Conduct, Only the enforcement team deal with bans. enforcement.xbox.com

I would try contacting live support, I totally agree with this

Xbox Support cannot do anything about suspensions. Contacting them is futile.