Unfair account suspension

Discus and support Unfair account suspension in XBoX on Consoles to solve the problem; hi have received an unfair communication ban on my account regarding content in my picture. I clearly remember when choosing a custom gamer picture... Discussion in 'XBoX on Consoles' started by II iSynx II, Aug 3, 2018.

  1. II iSynx II
    II iSynx II Guest

    Unfair account suspension


    hi have received an unfair communication ban on my account regarding content in my picture. I clearly remember when choosing a custom gamer picture that it wouldn't change until a Xbox representative confirmed that it was ok for the viewing of the general
    public. Yet I am punished BC I was under the impression that I was in no wrong. My gamer picture wasnt even violating the terms and service

    :)
     
    II iSynx II, Aug 3, 2018
    #1
  2. AnGrY TuRtL3 x
    AnGrY TuRtL3 x Guest
    Unfair account suspension.

    I am so fu*ked off, right so I was on holiday from the 1st-8th of July 2017 I get back home on the 8th only to find out that my account has been suspended for 3 MONTHS due to harassment being abusive and threatening people, how can I do that when I haven't
    been online for a week. Unfair account suspension :mad:
     
    AnGrY TuRtL3 x, Aug 3, 2018
    #2
  3. omarbrach
    omarbrach Guest
    Unfair account suspension

    Hi!

    I need help please

    Today when I tried to play with my friends and and began a group with them a message appear on my screen saying than I was blocked by the enforcement team and saying that I broke the code on the marketplace...

    I swear i never did anything close to all the things enlisted there.

    What should I do?

    How do I contact with the enforcement team?

    Thanks
     
    omarbrach, Aug 3, 2018
    #3
  4. Flymonkey102
    Flymonkey102 Guest

    Unfair account suspension

    If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

    - You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

    - Note: Currently, Xbox device bans are not eligible for Case Review.

    Case Review -
    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6
     
    Flymonkey102, Aug 3, 2018
    #4
  5. Smwutches Win User

    Unfair Account Suspension

    The enforcement team does not use the forums. To see about submitting a case review, you would need to go to http://enforcement.xbox.com
  6. Tezzarrific Win User

    Unfair Account suspension

    To add to the above, support are not allowed to assist with bans, they are restricted from assisting, only the woke enforcement team and the AI operate it and they have no other way of contact other than the one review.
  7. Flymonkey102 Win User

    Unfair account suspension

    If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

    - You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

    - Note: Currently, Xbox device bans are not eligible for Case Review.

    Case Review -
    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6
  8. HAZMAT RADIO Win User

    Unfair account suspension

    What are some specific examples of marketplace theft?
    Marketplace theft includes, but isn’t limited to:

    • Purchasing content from illegitimate third-party websites
    • Getting, asking for, or using redemption codes illegitimately
    • Attempting to abuse Microsoft refund policies
    • Gaining refunds (“chargebacks”) through a bank or other financial institution for the purposes of circumventing Microsoft refund policies
    • Using a system glitch or loophole for financial gain
    • Successfully using a redemption code or other content and then claiming that the code or content didn’t work
    • Participating in behavior that unfairly financially harms Microsoft or its partners
    https://enforcement.xbox.com/en-US/home/staysafe#topic6

    Not all enforcement actions are available for a case review.

    If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

    - You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

    - Note: Currently, Xbox device bans are not eligible for Case Review.

    Case Review -
    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6
  9. steeledwand7664 Win User

    Unfair account suspension

    The only team that handles suspensions is the enforcement team.

    The only way to contact them is through the case review process on their website enforcement.xbox.com

    When you go there and sign in with the account that has the suspension on it and click on the orange hammer it will show you your suspension history.

    If the suspension is eligible for a case review then there would be a link there to file for a review.

    If there is not a link to file for a review then the suspension is not eligible.

    It does not matter who starts the action if you do anything that violates the code of conduct which can be found here https://enforcement.xbox.com/en-US/home/codeofconduct and a report is made about it then your account is subject to an enforcement action.

    The best thing to do in a situation like you were in is to report the person to the enforcement team and then block and mute them.

    When you block them you will more then likely not be paired up with them in future matches.
Thema:

Unfair account suspension

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