Unfair account suspension

Hi!

I need help please

Today when I tried to play with my friends and and began a group with them a message appear on my screen saying than I was blocked by the enforcement team and saying that I broke the code on the marketplace...

I swear i never did anything close to all the things enlisted there.

What should I do?

How do I contact with the enforcement team?

Thanks

:)

 

Unfair account suspension.

I am so fu*ked off, right so I was on holiday from the 1st-8th of July 2017 I get back home on the 8th only to find out that my account has been suspended for 3 MONTHS due to harassment being abusive and threatening people, how can I do that when I haven't
been online for a week.

 

Unfair account suspension

The only team that handles suspensions is the enforcement team.

The only way to contact them is through the case review process on their website enforcement.xbox.com

When you go there and sign in with the account that has the suspension on it and click on the orange hammer it will show you your suspension history.

If the suspension is eligible for a case review then there would be a link there to file for a review.

If there is not a link to file for a review then the suspension is not eligible.

It does not matter who starts the action if you do anything that violates the code of conduct which can be found here https://enforcement.xbox.com/en-US/home/codeofconduct and a report is made about it then your account is subject to an enforcement action.

The best thing to do in a situation like you were in is to report the person to the enforcement team and then block and mute them.

When you block them you will more then likely not be paired up with them in future matches.

 

this includes asking for refunds. More then once a year if you didn't do it you may want to see if some transactions where refunded under Sign in to your Microsoft account

If they were and you didn't request it you need to talk to your bank

 

What are some specific examples of marketplace theft?
Marketplace theft includes, but isn’t limited to:

• Purchasing content from illegitimate third-party websites
• Getting, asking for, or using redemption codes illegitimately
• Attempting to abuse Microsoft refund policies
• Gaining refunds (“chargebacks”) through a bank or other financial institution for the purposes of circumventing Microsoft refund policies
• Using a system glitch or loophole for financial gain
• Successfully using a redemption code or other content and then claiming that the code or content didn’t work
• Participating in behavior that unfairly financially harms Microsoft or its partners

Xbox Enforcement | Stay Safe

Not all enforcement actions are available for a case review.

If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

- You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

- Note: Currently, Xbox device bans are not eligible for Case Review.

Case Review -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6