Unexplained Charges

DOUGLAS - JUANITA HUFF · Aug 24, 2020

What are the following charges indicated below against our AMEX account #[mod reoved] for what reason and by whom (your customer)?

August 08th 2020 - Microsoft*XBOX MSBILL.INFO - $10.84

August 09th 2020 - Microsoft*XBOX MSBILL.INFO - $27.11

August 09th 2020 - Microsoft*XBOX MSBILL.INFO - $06.50

August 18th 2020 - Apple.com/BILL.INTERNET CHARGE CA - $10.84

My email account is: *** Email address is removed for privacy ***

Thank you,

Douglas D. Huff

:)

Smwutches

You would need to contact support and speak to billing for that information. http://support.xbox.com/contact-us

You should never post your personal information on a public forum.

Mark Sherwood

IStewieee x hey there

My advice would be to go ahead and check your billing portal to see if you can identify why you are being charged. Using your Xbox LIVE login details, simply visit this page here ( commerce.microsoft.com ) and sign in. From there you will have access to
every purchase and transaction that you have made in relation to your profile. If you do not see the £5.99 charge in your billing portal, then that specific charge will likely be for another gamertag that is linked to your payment instrument.

Whether you can, or cannot see the £5.99 charge, you will have to contact the 'Billing Department' via phone support (HERE) to take this any further. No one on these forums can discuss your
billing issues with you.

I hope you all the best with this.

Many thanks,

Cloud

IrPaPPY13

They just told you that don’t have an account. There’s nothing you can do?

Ricardo Lechuga

Hi Brittney_Gaspard! My name is Ricardo an independent advisor ready to help you with this situation!

Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history.

https://account.microsoft.com/billing/orders

Compare your account with the charge in question and review the common causes list below.

If you believe someone has acquired your payment info, contact your payment provider to prevent further charges, then change your Microsoft Account's Payment options.

If you think your account has been compromised, read how to recover your account.

https://support.microsoft.com/en-us/account-bil...

More information here

https://support.microsoft.com/en-us/account-bil...

nicolas yyyyyy

I'VE SHARE THE CREDDIT CARD INFO AND THE BILLS THAT COME UP, YOU CAN CLEARLY SEE THE CHARGES, YOU CAN LEARLY SEE FROM MY ACCOUNT I DIDNT ORDER THESE ITEMS, WHAT IS GOING ON., CAN YOU PUT 2 AND 2 TOGETHER AND REALISE I'VE BEEN CHARGED WRONGFULLY AND OR AT LEAST FIGURE OUT HOW I CAN WRITE OR CALL AS YOUR CONTACT SYSTEM SEEMS DESIGNED TO PREVENT ME FROM SPEAKING TO ANYONE...........................................................

Unexplained Charges