Unexpected suspension of my Xbox Live account !

Hello Microsoft,

My account has been suspended two days ago but I can't understand why it's been banned again.

I've already been punished when I effectively insulted another player and I've been perfectly quiet since then.

Can you help me please ? I don't think I deserve this ban...



:)

 

Live account banned permanently for no reason, HELP please!

My 10 year old son's account was banned Christmas Eve (was so much fun watching a kid open new games that he couldn't play)! This is the email I received Christmas Eve:
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to modification of your gamertag or other profile data.

These modifications may include, but are not limited to:
•Altering the appearance of your gamertag or avatar
•Illegitimate gain of achievements or avatar awards
•Application of watermarks or other special identifiers that were not legitimately granted
•Unauthorized manipulation of in-game parameters

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.


My son does not know how to modify or alter any of these things, so the ban is not legitimate, but the account is suspended. I spent 4 hours on Christmas Day trying to get this straightened out, and was told it was a billing problem so I was transferred to billing which never answered. Today I called support again, and made the customer care person look into the account in depth and she said it had nothing to do with billing, that I was on auto pay with paypal and that it was received. She helped me set up a temporary account and transferred me to billing to change over my payment details from banned account. (Still on hold to India right now after almost an hour).
She was unable to tell me whether points that we have purchased or games, etc would be transferred.

I want to know how to get this straightened out because my son has logged many hours playing his games, gaining points, added purchased points, etc. to his account and now it is all gone. Like I said before, my son is not capable of doing the things the ban states, so I need help in resolving this, because either someone hacked his account, or he was unfairly targeted by gamers in rooms.

Thank you in advance for any help or advice you can offer!

My son's banned gamer tag is Gunman708
his new gamer tag is SnowingSpy44

 

I have just found out i am a cheater?!

GrimReaperv-

Hopefully these links/posts can help answer the questions you might have:

Xbox LIVE suspensions and Xbox 360 console bans

Overview

Review this page to learn about Xbox LIVE account suspensions, forced gamertag changes, and Xbox 360 console bans.

If you have a question about a specific account suspension or console ban, start a new thread in "My LIVE account was suspended” or “My console was banned” at Xbox forums.

For more information about conduct that can result in an account suspension or console ban, see Xbox LIVE Code of Conduct.

Notes:

Complaints that might lead to Xbox LIVE account suspensions are reviewed daily, and action is taken against players when the behavior is verified.

Penalties for violating the Terms of Use and Code of Conduct vary depending on the nature of the offense.

Xbox Support cannot undo an Xbox LIVE suspension or console ban.

Xbox LIVE console suspensions may also include permanent suspensions of Xbox LIVE accounts.

The Xbox Policy Enforcement Team, which monitors the Xbox forums, can’t resolve game-specific bans and suspensions. If you've lost privileges in a specific game, contact the game’s publisher for help. For contact information for both Microsoft and third-party
game publishers, see Third-party game publishers. (There is a section at the beginning of this page that explains how to contact Microsoft.)

Topics

In this article

Xbox LIVE account suspensions

Forced gamertag changes

Forced gamerscore resets

Xbox 360 console bans

 

For information about your suspension, you would need to go to http://enforcement.xbox.com

 

I've already tried two times but I have trouble to understand the meanings of some questions (I don't speak english, a friend's helping me to write this) and I have to wait 24h before I can try again...

 

Already done, but I can't understand. Can you show me the message or else that was wrong ?