Unexpected power off

Discus and support Unexpected power off in XBoX on Consoles to solve the problem; My xbox one has pierced off for no apparent reason a few times today. To trouble shoot this iv changed its outlet several times and it seems to have no... Discussion in 'XBoX on Consoles' started by russryder1, Dec 27, 2014.

  1. russryder1
    russryder1 Guest

    Unexpected power off


    My xbox one has pierced off for no apparent reason a few times today. To trouble shoot this iv changed its outlet several times and it seems to have no affect on the powering off. I'm have no electronical issues with my home right now so I doubt that's the
    problem. I even turned off smart glass thinking someone was pranking me. But the Xbox still turns off after several minutes.

    :)
     
    russryder1, Dec 27, 2014
    #1
  2. Little Pip J
    Little Pip J Guest
    Xbox One random/unexpected power off?

    I was chatting with support yesterday, they asked me whether I had tried changing plug sockets, moving to a different room and asked if I had followed the "no power guide" (even though that's not the issue). Unfortunately non of that helped so they recommended
    I send it away for repairs, however, do you turn your plug off at the wall over night? I do, I don't know if because of the Xbox's "always on" feature perhaps turning the plug off confuses the system? I don't really know, but as I have spoken to a support
    member there seems to be no real solution to this particular problem, sorry.
     
    Little Pip J, Dec 27, 2014
    #2
  3. Little Pip J
    Little Pip J Guest
    Xbox One random/unexpected power off?

    I have had my console since Day One, I have the Day One 2013 edition of it also. The Xbox has worked perfectly for two weeks. Now, though, it will power off unexpectedly. The console will shut down as if I had asked it to but I hadn't, the screen will
    go black, the logo will flash and the console will switch off just randomly on it's own. The Xbox will boot up like normal, there is no problem with the way it handles until it just simply shuts down again. I have tried a number of things to get it to stop
    this problem. I have tried holding the power button for 10 seconds then unplugging the machine for about a minute then plugging it back in and still the issue persists. I am using an extension lead to plug my xbox into, this is being shared with an Xbox 360,
    TV, Speaker system and blu ray player, I thought perhaps it wasn't receiving enough power so I unplugged the things I didn't need and still the Xbox One will power off on it's own. There are no strange noises, error messages, nothing. It will simply power
    off randomly, I will get a maximum of 15 minutes use until failure. This will happen at anytime, whether i am playing a game, watching a DVD or navigating the UI (dashboard). After the console shuts down whilst in a game the brick will show amber and turning
    the console on with the controller will not work. The system is not overheating as it is well ventilated and the console can shut down randomly after a whole night of rest. Any help would be very useful and I would be grateful for it. If you have any suggestions
    I would be happy to try them out or let me know whether you believe I should send it away, thank you!
     
    Little Pip J, Dec 27, 2014
    #3
  4. rdceltics34
    rdceltics34 Guest

    Unexpected power off

    I'm having the same issue. Mine shuts off after a few minutes of gameplay. I've also tried different outlets and different rooms. My xbox is plugged straight into the outlet (no surge protector) and it's on its own side table to rule out overheating. Has
    anyone found a fix action for this?
     
    rdceltics34, Dec 27, 2014
    #4
  5. rdceltics34 Win User

    Unexpected power off

    I'm having the same issue. Mine shuts off after a few minutes of gameplay. I've also tried different outlets and different rooms. My xbox is plugged straight into the outlet (no surge protector) and it's on its own side table to rule out overheating. Has
    anyone found a fix action for this?
  6. Little Pip J Win User

    Xbox One random/unexpected power off?

    I was chatting with support yesterday, they asked me whether I had tried changing plug sockets, moving to a different room and asked if I had followed the "no power guide" (even though that's not the issue). Unfortunately non of that helped so they recommended
    I send it away for repairs, however, do you turn your plug off at the wall over night? I do, I don't know if because of the Xbox's "always on" feature perhaps turning the plug off confuses the system? I don't really know, but as I have spoken to a support
    member there seems to be no real solution to this particular problem, sorry.
  7. Mister Beep Win User

    Xbox One random/unexpected power off?

    Hey Zambiehunter007!

    Snce this is an older thread, and this is the Xbox One support forum, I suggest creating a new thread in our
    Xbox 360 Console Support forum. That way the community here can provide support tailored to you!
  8. Zambiehunter007 Win User

    Xbox One random/unexpected power off?

    I am also experiencing that but on an Xbox 360 but it wont turn back on. It's not the red ring of death because there was none and because it's a 360 slim, it's plugged in and it's not hot at all!
  9. Jagr-629C77A0-3A2B-4 Win User

    Xbox One random/unexpected power off?

    Going to sound crazy but try deleting then re-downloading your profile. If that doesn't work It's either the power brick or system itself.
Thema:

Unexpected power off

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