Unexpected error

I am Cell21 · Jan 15, 2018

I tried to redeem a 3 month Xbox live card and got this message:

UnknownInternalFailure

z99zaZGZXAjlezEP.0.6.12

2018/01/16 - 01:00:01 UTC

Any suggestions? I tried multiple times on console and

pc.

Thanks,

DScott

:)

Xx JhOz xX · Jan 15, 2018

I can not send messages through my xbox

Error An unexpected error occurred. Please try again later.

Internet Expert · Jan 15, 2018

Unexpected Error

I'll assume you have signed up for the Preview Program. You'll have better luck at help if you bring your post to the Xbox Preview Program subforum. People there are likely posting the same issues as you since everyone there is registered to the Preview
Program.

WPAK · Jan 15, 2018

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.

marxiemarx

The error code is the same as before: 0X00000001 Unexpected error

Xx JhOz xX

Error An unexpected error occurred. Please try again later.

lxxILLMATICxxl

Sorry but an unexpected error has occurred.

Internet Expert

I'll assume you have signed up for the Preview Program. You'll have better luck at help if you bring your post to the Xbox Preview Program subforum. People there are likely posting the same issues as you since everyone there is registered to the Preview
Program.

WPAK

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Unexpected error