unexpected error has occurred

Sorry but an unexpected error has occurred.

I understand, knowing I believe the servers may be bad, but the problem has not yet been reported by Xbox live status. What I can recommend you to do is to check the following information in your account, if the problem is with you it will be solved this way.

Be sure to check if your billing information is correct at http://billing.microsoft.com and also check http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

Also check that the Xbox Live account, the console, and code all match region-wise, using different regions for any of them cause issues too.

Hello, I am good thank you, I have tried to redeem it on the website and it came up with the same message

Estoy igual y además no puedo contactar con xbox de ninguna manera, se queda como bloqueado el chat o la llamada....

Ok thanks I will try that, thank you for your time.