Unexpected crash during video playback.

CIN0T3 · Jul 23, 2014

Im trying to watch a rented movie off xbox video. At any given point(within a few minutes of playing the movie) the image freezes, no sound and the system shuts down. And when starting up the green xbox one screen tends to stay a little to long for comfort.
Checked with support pages, system isnt overheating and the power supply is a solid white light.With rented movie policy it will expire within 14 hours since ive played it so any quick help is much appreciated!

:)

fever2099 · Jul 23, 2014

Status Code 80040000

Hello I am trying to watch an episode on xbox video and I have been receiving an error code message. Playback Error An error occurred during playback. Status code: 80040000 This has been happening multiple times.

MatthewSchaeffer · Jul 23, 2014

No center channel sound on Ghosts

I'm using HDMI and it lowers the center channel in FORZA and mutes it during video playback. So pissed right now.

MaximumExtreme · Jul 24, 2014

Try doing a hard reset by holding the power button on the front of the console until it turns off then unplug it from the outlet for 30 sec then plug it back in and power back on.

CIN0T3 · Oct 31, 2018

Nope still crashing. Is there someone I can talk to to get my money back for the rental or am I hooped?

CIN0T3

Nope still crashing. Is there someone I can talk to to get my money back for the rental or am I hooped?

MaximumExtreme

Try doing a hard reset by holding the power button on the front of the console until it turns off then unplug it from the outlet for 30 sec then plug it back in and power back on.

WPAK

Hi there,

I myself had not experienced this issue during the playback of a video on my X, only had it happen at the end of a video, but that was during a test phase.

I myself assume it could be caused by the service itself that it can't cope with the number of people watching things. Perhaps it's even resolution related.

I've seen several reports of video playback not working properly since launch, let's hope it will be fixed soon

Mister Mascot

Hey there savenen,

Are you trying to watch YouTube videos through Microsoft Edge or some other content? It's possible the website you're using isn't fully compatible with the browser.

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MatthewSchaeffer

I'm using HDMI and it lowers the center channel in FORZA and mutes it during video playback. So pissed right now.

Unexpected crash during video playback.