Unerlaubter Kauf auf Konsole [Translation-Unauthorized purchase on console]

Skibby82 · Aug 30, 2019

Es wurde von meiner Konsole unerlaubt und ohne Inkenntnissetzung meiner Person ein Kauf durch einen Minderjährigen getätigt. Kann ich diesbezüglich um einen Umtausch bitten?

Danke für eine Antwort.

[Translation-A purchase was made by a minor from my console without permission and without informing me. Can I ask for an exchange in this regard?

Thank you for an answer. ]

:)

XBF Diego M

Hi Skibby82,

This means that the refund form is not available in your region, so you will need to contact Xbox customer support for your region and request a refund through them.

Contact us here
Select Xbox One
Select See other options
Select Payment & billing under Account management
Select show contact options and go to step 4
Select Request a call from Support if available within hours of operation or there should be a number for you to call and hours of operation for your region

I hope this helps and that customer support can assist you with a refund.

Skibby82

Sorry. The link is still not working.

I‘ve tested Safari and Chrome so far.

Still getting:

Ooops! What happened to this page?

Skibby82

Hello Brad, thank you so much for the fast response.

I‘m unable to get to the refund page. Still getting this message

https://support.xbox.com/Error?errorCode=404&path=/en-ww/Error&cv=TMqRaLOqh0Czq0vW.0.4

Best regards

Skibby

XBF Eladio M

Hey Skibby

Thank you for providing that insight for us.

I would encourage you to attempt to use a different browser, or even an alternate network to connect to, as the

refund request site will be one of the areas Customer Support will refer you to as well.

Go ahead and try this new link, and if this does not work, go ahead and contact support as per the steps provided by XBF Brad A.

Go ahead and let us know if this works for you!

XBF Brad A

Hi Skibby,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are unable to fill out the request form for the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----select Xbox One

Step 2 ----select see other options then subscription changes

Step 3-----select show contact options

Step 4 ----select request call from support

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

Unerlaubter Kauf auf Konsole [Translation-Unauthorized purchase on console]