Under warranty but unable to submit a repair order

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

contact support, in the online chat option, in possession of the invoice, they will open it for you.

The address problem could be due to purchasing the console outside the country, consoles outside the coverage area, and it can cause this kind of problem.

You can not submit an repair order form. The warranty is only for 90 days on the cables.

Hi Lucas,

In the end I went through the option to 'Message a gamer in the community' (I think this is the option you meant?) and this eventually led to me speaking to a customer support person at Microsoft.

Thanks for your help!

On the Xbox contact us page you are not able to try to talk to a live agent? They only give you the option to request a callback?

Hi Lucas, I've tried using the Get Help app and when I click to 'Contact Support', I ultimately just end up back at the 'Contact Us' page for Xbox Support going through the same process of trying to submit my phone number only to be told 'Something went wrong at our end'.