Uncredited Rewards Points

Hi,

I purchased a controller from Xbox Design Lab on December 2 & was promised 15,000 rewards points at that time. I have not yet received my points. My username is & the order number is 9875975478. Also, it appears that I have not been credited
with rewards points on Xbox Live for other purchases made with PayPal. Is there a policy that I am not aware of? This is the 3rd time today & the 5th time this month that I have tried to resolve this issue & no one seems to have an answer for me. Is there
is delay with purchases from PayPal & when will I receive my points? I feel like I am being cheated out of points that I earned.

Thanks,

Steven Oswood

:)

 

reward uncredited

Good evening everyone I recently order a game on the store with my microsoft money and I do not see my reward order for the first time on the store to receive 1250 credits, this said the store to take a game causes an error on The site, could you take a
look at my account?

thank you

 

reward uncredited

Hello Tir3ur19,

It takes us up to 96 hours to receive and process new information. If you have just made this purchase, we have not yet received that information.

 

These are all the transactions that I believe that I haven't gotten rewards points credited. I am mostly concerned about not receiving the 15,000 rewards points from Xbox Design Lab.

 

Hello shakesoz71,

The Credits for that purchase have been pending in your account since the 19th, and should be deposited in the mid-month deposit in January. For future reference, all Credit events can be viewed from your MyStatement on the MyRewards page.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).