unauthorized xbox charges to my account

zombiescorch3r5 · May 4, 2018

I have unauthorized purchases on my account. I have changed the password. How do I have this investigated. All purchases were sent to a blank username all of these purchases have added up to nearly two hundred dollars. Am I able to get a refund?

:)

One_chic_gamer · May 4, 2018

Xbox Downloadable Games Coming to Retail.

you can always add paypal account to xbox/microsoft.. its not your bank account or info and you can buy stuff off xbox store with it.. i use it because if i ever get hacked its protected and i could fight it.Click to expand...
Click to expand...

I didn't even think about PayPal! That's a really good idea. I had an unauthorized charge recently to my PayPal account and they were AWESOME about reversing it -- and quickly, too.

TempJared · May 4, 2018

Spam or has my acct been compromised?

Hello Crawelc,

First off, I'd suggest you check your billing statements to ensure no unauthorized charges where made. Next, if you do see unauthorized charges you need to contact phone support ASAP. 1-800-4MY-Xbox (US). Please visit the Xbox Security page for more information:
www.xbox.com/.../Account-Security.

"Only call Xbox support if:

There are unauthorized charges on your account

You can't change your password

Your gamertag has changed

You can't download your profile"

Regards.

Jared

Smwutches · May 4, 2018

You would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Before attempting to request a refund, please verify that the charge appears in your order history via the link below.

https://account.microsoft.com/billing/orders/

- If it appears, you can request a refund by following the instructions on the link below.

https://support.xbox.com/en-us/help/subscriptio...

* Thank you in advance for contacting, I hope this can help you.

BigboiDaddy

Hi. I was double charged for single digital purchase. Only 1 purchase shows on my Microsoft account. I don’t want to cancel that one. I want the 2nd one refunded.

Smwutches

You would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

John P_14

If you don't have an Xbox and have never made any purchases from Microsoft, it's possible that the charge may be the result of fraudulent activity. In this case, it's important to take action to secure your account and prevent any further unauthorized charges. You may also contact your bank to dispute the charge as unauthorized purchase.

ngocphi

you opened a unauthorized charges case?

Or unauthorized access case?

They are completely different

If you feel your account was compromised you need to file a unauthorized access case

unauthorized xbox charges to my account