unauthorized user on acct

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. See if the tab of devices connected to your account appears a PC or console that you are not aware of, if so remove it from your account, with this it will lose access to your account, to do this follow the instructions in the article below.

https://support.microsoft.com/en-us/windows/rem...

- I also suggest that you change your password because if he has access to it he will be able to log in again. I also suggest that you add an authenticator to your account.

*Thank you in advance for contacting, I hope this can help you.

An unauthorized user got ahold of my sons login info and made several purchases. My wife didn’t notice the charges for a few weeks. I tried to get refunds but the system denies them due to age and asking for too many refunds. The system offers no phone or chat support if your account is used without authorization and I can not get a refund. I will be required to request charge backs from my CC provider.

Hi Brian Donnelly1

Greetings!



Thank you for posting in Microsoft Community. I understand that you need help in getting a refund for a unauthorized purchases made on your account. Let’s work together in finding the best solution to this issue.

Please click here to request for a refund: Request a refund for digital games | Xbox Support

If you'd like to speak to someone from our billing department, please click here: Contact us | Xbox Support

Sincerely



Microsoft Forum Moderator

Type o. Sorry it was teaching users how to hack into orther users xbox acct.

another angry user with incorrect acct info...joy

it is the word Pimp, it is no longer allowed as it references sexual themes and your game tag and bio MUST be rated E for everyone.