Unauthorized Transaction

cisconetman007 · Sep 18, 2019

I did not place order [Mod Removed - Personal Information] for $75 credit to MS store - I have no clue what this is for - please refund or let me know how to go about getting a refund.

DB

:)

THANOS OPRESSOR

Contact support, check what happened.

https://support.xbox.com/en-US/contact-us

Smwutches

You will have to call support for help with this issue.

Exodus Scalpel

I would on top of the information already mention change your password and activate 2FA

XBF Amber M

Hi cisconetman007,

Thanks for reaching out here in Xbox Forums. I understand there is a question in reference to requesting a refund for an unauthorized purchase.
I recommend to try the following link, request a refund for a purchase,
which will detail how to make a refund request for review by our refund team. Be sure to sign in to and submit your request from the account that was used to make the purchase. You'll need to provide the order number for each item and can be found by signing
in to your Microsoft account.

If you have any questions regarding the refund, I further recommend, as the Ambassadors have, that you
contact Xbox Support by requesting a call back or chat so that they can help guide you. Sadly, we here on the forums lack the tools necessary to directly help with any billing
or refund issues.

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 2 : Select a Category, then See other options
Step 3 : Select your Issue/Topic
- Select - Show contact options
- Select – Call me back or chat with Xbox Support

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available as the selections may change from time to time.

Please let us know the results.

I hope that this helps out!

xTye

It sounds like you were billed and renewed before redeeming the code. Contact Xbox Support. They should work with you and get you all fixed up.

Unauthorized Transaction