Unauthorized purchases on my Xbox account

Travis19877 · Aug 11, 2020

My son stayed the night (7/28/2020) at with his friend and logged into our xbox live account on friends xbox. Over the next few days the “friend” made $785.00 worth of game purchases and v-bucks purchases on my credit card without my knowledge. I found
out a few days later when I was trying to buy dinner and my card was declined, so i started investigating what was going on. After reviewing 53 microsoft purchases, I quickly connected the dots. Anyways, I contacted microsoft and they denied my refund! Is
there anything I can do to to get my moneyback, or atleast a partial refund? I have talked to the parents, and with covid they’re not working and it is hard times for them. This is a crappy situation, luckily the card was maxed out... I couldnt imagine what
he would have bought if it had a $10,000 limit.

:)

AridLizard

sorry to hear that

first, go through the Compromised Account Solution to make sure your account is secure and no-one has unauthorised access.

https://support.xbox.com/en-US/my-account/security/compromised-account-solution

unfortunately, many digital items, especially in game currencies are not eligible for refund so you might have better luck going to your Credit/Debit card provider and reporting the unauthorised purchases to them.

if you know the gamertag of the person who did this, go to their profile and click on the More button then select Report. provide as much detail as possible and Enforcement will deal with it.

then block the person so they can no longer contact you.

hope this helps

poossum93

So I was looking to find cases like mine and the same thing happened to me. I have the gamertag and name of the person who did it and Microsoft support reported them for me so I hope their account gets banned (though at this point I highly doubt Microsoft
will do anything). I plan to also report them. I plan to go through my bank and hope they can dispute the charges but after multiple attempts I got the same thing from Microsoft. That they are not responsible for hacked accounts and under terms of service
I am not eligible for refund for unauthorized digital purchases. I feel like hackers know this is how Microsoft operates and they take advantage of it. It is a shame Microsoft doesn't take better care of their customers.

Geth

With unauthorized purchases, you would need to contact you bank so this can be fixed.

They also may be able to take legal action against the person who did this as well.

xxxTIMBURYxxx

I didn’t make this purchase
This category covers purchases made by someone else using
your payment information (either on your account or their own).

If you DON’T have access to the account that made this purchase, you will need to contact your financial institution for a refund.

If you DO have access to the account that made this purchase, see the article

Prevent unauthorized purchases on Xbox One for tips on how to keep your account secure and prevent unwanted purchases in the future. To help us better protect your account, we’ll need you to tell us whether the person who made the purchase was
your child, another child, an adult in your family, or a
friend or other known adult.

You can provide additional details about who made this purchase, and whether the purchase was made on your account or theirs, when you fill out the refund request.

WPAK

Hi there,

since the purchases weren't done by you or any family members you could consider seeing this issue as a 'Compromised account'. For a compromised account situation you see find the steps to take here:

https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution

I don't know what the consequences would be for your son's friend though (account and or console wise)

Unauthorized purchases on my Xbox account