Unauthorized payments on my debit card!

Hi there,

For unathorised purchases definitely get in touch Phone Support immediately:

support.xbox.com/contact-us

They should be able to do something about the charges and also help you set up an Unauthorised Access Claim.

As for your account, this page has some good information to follow on making it more secure for the future:

www.xbox.com/.../What-To-Do

As mentioned by fellow ambassadors, you would need to speak with xbox support as we are unable to deal with anything financial. I hope this gets resolved as soon as.

Hello Aaron,

Please contact Xbox Support and request a refund
here.

Thanks,

You will want to request a refund and specify that they were not authorized. Also change your security details on your account just to be safe. Here are a couple of helpful tips on keeping your account secure.

Request Refund

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Prevent Unauthorized charges.

https://support.xbox.com/en-US/xbox-one/security/prevent-unauthorized-purchases

Hey chantalepotter

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about a charge on your account.

The refund procedure is now a self-service option. This means that you would need to

request for a refund from your end. However, this would need to be able to sign into the account that made these purchases in order to be able to see charges that are eligible for a refund.

You can
contact Xbox customer support, and they may be able to provide additional info on this matter, but they will be unable to process a refund for any unauthorized charges on your account. For this I would have to recommend that you contact your financial institution.

I hope this was able to clarify any confusion this might have caused.