Unauthorized game points purchase - refundable?

My son's friend ordered nearly $50 in Madden Ultimate Team Points on my son's Microsoft account, which was charged to my credit card. Is it possible to return these points and get a refund?

:)

 

Unauthorized Microsoft point purchase

I was in the processing of moving into a new home on Aug 15th. I had my consoles boxed up for about a week and had not been on my xbox for a few month. I received two emails on the night of Aug 15th confirming my purchase of 4000 point and 6000 microsoft
points. Seeing that my console was still boxed and I didn't have internet set up yet; I knew it wasn't me. I immediately called care in opened up a case. I was also given the 20-30 day timeframe. Fortunately I was immediately refunded for the 6000 point purchase,
because it triggered their automatic fraud system, but the 4000 point purchase still was allowed by xbox. I wanted for about 2 weeks and then received an email from xbox congratulating me on the fact that they found no proof of my account being tampered
with, so they would not be refunding me the remainder of my money. I have been on the phone with customer care ever since trying to get them to re-investigate, because I know it wasn't me who made the purchases. I have basically been told that I'm basically
out of luck and that if the thief got a hold of my profile and then made the purchases from a computer instead of from his console then there is no way for xbox to track it so I'm just out of luck. I'm very disappointed with this situation and how it has been
handled. I use to be a huge fan of xbox but they have been continually ripping me off and causing me to lose money. I am a multi-console household, and at this point Xbox is about to lose a customer completely to Sony. And I was really looking forward to playing
Modern Warfare 3 on my Xbox. It was fun while it lasted xbox.

 

Unauthorized Microsoft point purchase

If you think that your account has been compromised you will need to call Support
support.xbox.com/.../call-us.aspx and get them to open an Unauthorised Access case.

 

You would need to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

From experience of customers who have done similar on PSN (work at GameStop) they were not able to, best of luck!

 

Possibly, just give 1-800-4-MY-XBOX a call and try with them.

Good Luck!

 

To inquire on a refund you will need to contact Xbox customer support.

Xbox Customer Support Number: 1-800-469-9269

Monday - Friday 6am - 10pm Pacific time

Saturday - Sunday 7am - 6pm Pacific time

Contact Us | Xbox Support

Hope this Helps, Happy Gaming!!!

 

Hopefully you can get this refunded, I would also suggest making changes to the account that will require a code be entered to make purchases so things like this don't happen anymore.