Unauthorized charges Roblox PC

DanielBerg80 · Nov 13, 2019

Hej

Jag kanske har valt fel kategori men jag hittade inget bättre alternativ.

Jag letar information om hur jag kan komma i kontakt med er angående återbetalning av köp gjorda i Roblox spelet

Min sin som är nyss fyllda 8år har spelat Roblox på PC och utan vår vetskap lyckats göra köp för 4150 SEK.

Jag har vart i kontakt med Roblox som förstod problemet och det gick under deras kategori för "unauthorized charges" men meddelar att de tyvärr inte kan återbetala transaktioner gjorda via Microsoft utan att jag måste vända mig till er då för att få hjälp
med detta.

Köpen har utförs mellan 8/11 till 10/11.

Med vänlig hälsning Daniel Berg

[Translation-

Hello

Maybe im in the wrong category, but i didnt find any better option.

I am looking for information on how I can get in touch with you regarding repayment of purchases made in the Roblox game

My sin, who is just 8 years old, has played Roblox on PC and without our knowledge managed to make a purchase for 4150 SEK.

I have been in contact with Roblox who understood the problem and it went under their category for "unauthorized charges" but announces that unfortunately they cannot refund transactions made through Microsoft without having to contact you then to
get help with this.

The purchases were made between 8/11 and 10/11.

Best regard, Daniel Berg]

:)

XBF Felixx P

Hello There
DanielBerg80,

Thanks for posting here on the Xbox forums. In order to submit the refund request, visit this link here :

Request an Xbox digital product refund

You can always
contact us here for further assistance, but all refund requests must go through that form. Perhaps the refund link is not available in your region. If the link does not work, try setting up a call back from support in
your region.

As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

DanielBerg80

Hi Ezra and thanks

The link didnt work? Do you have a working link

Best Regards Daniel Berg

XBF Brad A

Hi Daniel,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue. The only ones to help would be the refund request form,
if not in a region where it is allowed to talk with support.

Thanks,

Brad

DanielBerg80

Hi Felix

Thanks for the info. I can see now that this wont be easy

I will Contact the chat tomorrow and see if they can help me in some way

Br Daniel Berg

XBF Ezra G

Hi DanielBerg80,

I understand you are experiencing an issue with an unauthorized purchase on your Microsoft Account. To request a refund, please check out our
Refund Request page, there you may request a refund and get in contact with a Microsoft agent for foruther assistance.

I hope this helps.

Unauthorized charges Roblox PC