Unauthorized charges Re on my Microsoft account

Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.

Find your subscription and select Manage. If you see Turn on recurring billing instead of Manage, skip to the Troubleshooting section - otherwise proceed to step 3.

On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type.

Follow the instructions on the page to proceed with cancellation.

It sounds like someone may be using your payment information to make unauthorized purchases on your account. I recommend taking the following steps:

1. Contact your bank or credit card company to report the unauthorized charges and ask them to block any future charges from Microsoft.
   
2. Change the password for your Microsoft account to something strong and unique.
   
3. Enable two-factor authentication for your Microsoft account to add an extra layer of security.
   
4. Check your account settings and purchase history to see if there are any unfamiliar purchases. If you find any, you can try to request a refund from Microsoft or your bank.
   
5. Consider adding a credit or debit card as a payment option for your Microsoft account, as this can help prevent unauthorized charges.
   

If you continue to have trouble with unauthorized charges, you can try reaching out to Microsoft support for further assistance. They may be able to help you track down the source of the charges and take steps to prevent them from happening again.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Before attempting to request a refund, please verify that the charge appears in your order history via the link below.

https://account.microsoft.com/billing/orders/

- If it appears, you can request a refund by following the instructions on the link below.

https://support.xbox.com/en-us/help/subscriptio...

* Thank you in advance for contacting, I hope this can help you.

Hi. I was double charged for single digital purchase. Only 1 purchase shows on my Microsoft account. I don’t want to cancel that one. I want the 2nd one refunded.

If you don't have an Xbox and have never made any purchases from Microsoft, it's possible that the charge may be the result of fraudulent activity. In this case, it's important to take action to secure your account and prevent any further unauthorized charges. You may also contact your bank to dispute the charge as unauthorized purchase.