Unauthorized charges on my account

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Before attempting to request a refund, please verify that the charge appears in your order history via the link below.

https://account.microsoft.com/billing/orders/

- If it appears, you can request a refund by following the instructions on the link below.

https://support.xbox.com/en-us/help/subscriptio...

* Thank you in advance for contacting, I hope this can help you.

Hi. I was double charged for single digital purchase. Only 1 purchase shows on my Microsoft account. I don’t want to cancel that one. I want the 2nd one refunded.

you opened a unauthorized charges case?

Or unauthorized access case?

They are completely different

If you feel your account was compromised you need to file a unauthorized access case

You would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hello Darlene,

Thanks for reaching out to the forums. We are sorry for the issue with unauthorized charges. We recommend requesting a call from support. They will be able to go over what the charges are for.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad