Unauthorized Charges for 10 months!!!!

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Miguel P_962, recommends the following steps for a solution.

Initially I would recommend that you try to do the refund process on your own by following the steps in the following link:

https://support.microsoft.com/es-es/account-bil...">https://support.microsoft.com/es-es/account-bil...

If this does not work for you, you should contact Microsoft support directly. First of all, I want to clarify that we independent advisors are not Microsoft workers, we are people like you, only with experience in Microsoft products, that is, we do not have any tool to be able to carry out verifications on your account or make a refund, for this reason this problem that you present must necessarily be attended to by an advisor from the Accounts and Billing area. I am going to indicate two ways to communicate with them that have worked for me.

1) By telephone, you can access the following link where you will find the customer service telephone numbers for support with the Microsoft Store:

https://support.microsoft.com/es-es/account-bil...

Note: Check and call the support number corresponding to your country during business hours, this link is not the same Microsoft global support link that is only for companies, this link is specifically for customers with problems with their bill.

2) Via chat, you must do the following:

- Enter the following link:

https://support.microsoft.com/home/expcontact?A

- You write "Request a refund for a purchase"

-You click on "Contact Technical Support"

-Select "Microsoft 365 and Office"

-Choose "Billing and Payment Updates"

-Click Chat with a support agent in your web browser

Note: It is necessary that you do these filters before you are given the option to speak with an agent, remember that you must communicate during business hours.

Information source (credits):
https://answers.microsoft.com/thread/5b8aee4b-2935-408c-b8bf-8a8209df581e

Best regards,
Marvina.

I own the movie Endgame an u keep charging mr 21.34 for it every month an i am requesting a refund gor each time you unauthorized this

Sorry to hear that you've been having billing issues. However, this is a very old thread. If you can create a brand new one detailing your issue that would be appreciated.

However, if your problem does have to do with billing there is nothing that anyone here will be able to do to help you as only phone support can deal with billing issues.

Thank you.

Got through the chat by turning off my network ad blocker and sorted it out with Microsoft.

Not sure if it was a glitch or what but they were still charging me for a subscription I cancelled last month even though it clearly said I cancelled it.

At least its back in order now but still very disappointed that a company as big as Microsoft can make cancelling a trial so difficult.

Nope, if the charge doesn’t appear this means it wasn’t made on your account
So I don’t see that as a possibility