unauthorized charged on credit card

EC BRUH · Nov 9, 2019

My son made a tonne of unauthorized charges to xbox live. He says he doesn't remember his login info or password so how do I go about having these charges removed??????

:)

Default_2072

I agree. That was my issue --- fraudulent charges on the credit card. I contacted the credit card company, and they addressed the problem. Unauthorized charges and a compromised card number may be what happened in your situation, too.

Puppy Fujo

You can contact your credit card company and explain the situation to them and they will initiate a credit card number change to prevent unauthorized charges to your account. Alternatively if you have set up that you need to authorize a purchase that incurs
a charge before they are completed then you shouldn't need to worry. Just monitor your credit card and if an unauthorized charge occurs then you can contact your credit card company to have it reversed. Most credit card companies allow you dispute a charge
that was not made by you within a certain timeframe. So as long as you monitor it you won't be held responsible if a charge does indeed occur.

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear about what happened. It's possible that you have been the victim of credit card fraud. This means that someone has obtained your credit card information and used it to make unauthorized charges to your account. I would recommend contacting your bank or credit card company as soon as possible to report the unauthorized charge and request that they investigate the matter. They may be able to refund the charge and help you to prevent any further unauthorized charges from occurring. It's also a good idea to check your credit card statements carefully in the future to ensure that all charges are legitimate.

Smwutches

Without access to the account, you'd have to contact your credit card company for unauthorized charges.

choppyseize

You will have to cancel the card if you have no way to access the account and remove it.

You can request a free call-back by signing on at
https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual
agent, decline it. After answering a few more questions, you should get the option to request a callback.

unauthorized charged on credit card